Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Hernandez

Vista

Summary

Recent bachelor’s graduate specializing in Business Administration. Currently re-located from outside of the country seeking an opportunity in the administrative background.

I take pride in being a hands-on learner with great dedication in tasks and job duties. I am a results-driven professional focused on delivering exceptional support for customer needs. I successfully manage concerns and resolve conflicts to maximize customers satisfaction.

Overview

6
6
years of professional experience

Work History

Bank Member Service Representative

Navy Federal Credit Union
10.2022 - Current
  • Knowledge of the products and services offered by the credit union, including loans, checking and savings accounts, auto loans, money market accounts, Investment Certificates (CDs) and bonds
  • Collection and gathering of information from both new and existing clients
  • Identifying and talking to prospective customers about products and services that best suit their needs
  • Opening bank accounts for new and existing customers, manage transactions, and close accounts when necessary.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Production Line Assembler

Cue Health Inc.
03.2021 - 08.2022
  • receive, move, and sort products, materials, containers, and orders manually
  • Operated automated production assembly equipment
  • Inspection of materials, products and work progress for conformance to specification and adjusted process and assembly equipment to meet standards
  • Assembled parts for COVID-19 tests
  • Followed detailed assembly instructions, processes and procedures
  • Complied with policies and requirements.

Office File Clerk

Secretaria De Bienestar
02.2020 - 12.2020
  • Maneged personal and confidential employee files
  • Filing, scanning and organizing documents
  • Manage weekly reports on excel sheets (tables and lists)
  • Distributed monthly bonus compensation to employees
  • Worked in a team environment.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Archived and disposed of documents according to established policies.

Nail technician

Carlota y Camila Nail Salon
01.2018 - 01.2019
  • Delivering outstanding customer service
  • Maintaining a proper inventory of material
  • Ordering and restocking material
  • Educated clients on proper use of salon products.
  • Provided clients with advice and education on best nail care practices.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Followed proper safety and sanitation guidelines while performing nail services.

Education

Universidad Central de Querétaro
01.2020

Skills

  • CUSTOMER SERVICE
  • DRIVEN
  • BILINGUAL
  • SPECIALIST IN ORGANIZATION
  • ABILITY TO WORK WITH LITTLE TO NO SUPERVISION
  • TEAM ORIENTED

Timeline

Bank Member Service Representative

Navy Federal Credit Union
10.2022 - Current

Production Line Assembler

Cue Health Inc.
03.2021 - 08.2022

Office File Clerk

Secretaria De Bienestar
02.2020 - 12.2020

Nail technician

Carlota y Camila Nail Salon
01.2018 - 01.2019

Universidad Central de Querétaro

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Daniela Hernandez