Daniela Graur
Antelope
Summary
Dynamic Relationship Banker with a proven track record at Bank of America, excelling in customer satisfaction and financial planning. Expert in relationship building and cash handling, I deliver tailored banking solutions that enhance client financial health. Recognized for fostering strong client connections and providing exceptional service, driving business growth and loyalty.
Developed valuable skills in client-focused banking environment, including financial acumen and customer relationship management. Looking to transition into new field where these skills can drive success and growth. Committed to delivering exceptional service and building lasting relationships in any new role.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
04.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Improved customer satisfaction by offering expedited service for loan and credit applications.
- Optimized client portfolio management, leading to better financial health for clients.
Cashier
Deseret Industries
07.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Cashier
Marshalls
11.2022 - 02.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School Diploma -
Vision in Education
Carmichael, CASkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Creative thinking
- Financial planning
- Banking
- Business development
- Community relations
- Cash flow management
- Policy development and implementation
- Critical thinking
- Excellent communication
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Romanian
Native or Bilingual
Ukrainian
Professional Working
Timeline
Relationship Banker
Bank of America
04.2024 - Current
Cashier
Deseret Industries
07.2023 - 04.2024
Cashier
Marshalls
11.2022 - 02.2023
High School Diploma -
Vision in Education