Daniela Garcia
Chino
Summary
Self-motivated and adaptable team player with experience in fast-paced environments. Known for strong work ethic and integrity, consistently enhancing service quality and operational efficiency to drive customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Casa Sanchez Restaurant
2264 Mountain Ave, Ontario
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered exceptional customer service to enhance dining experiences and foster repeat business.
- Managed multiple tables efficiently while maintaining high standards of food safety and cleanliness.
- Maintained knowledge of daily specials and promotions to effectively upsell menu items to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Monitored inventory levels, notifying management of low stock items for reorder.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Welcomed and seated guests, ensuring positive first impressions and efficient table management.
- Coordinated reservations and waitlist management to optimize seating flow during peak hours.
- Trained new hostesses on service protocols and customer engagement techniques for improved performance.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly to enhance experiences.
- Implemented feedback mechanisms to gather guest insights, contributing to continuous service improvement initiatives.
- Developed strong rapport with repeat customers, fostering loyalty through personalized service interactions.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
Burger King
5451 Philadelphia St, Chino
05.2021 - 03.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, adhering to safety protocols and maintaining cleanliness standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Trained new crew members on operational procedures and customer interaction techniques, improving team performance.
- Implemented inventory management practices to reduce waste and ensure product availability during shifts.
- Assisted in implementing promotional campaigns, contributing to increased sales and customer engagement initiatives.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Prepared and cooked menu items following established recipes and safety standards.
- Cleaned, stocked, and restocked workstations and display cases.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Tested temperatures of food at specified intervals by using food thermometers.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
High School Diploma -
Chaffey College
Chino, CA01-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Active listening
- Relationship building
- Microsoft Excel
- Professional telephone demeanor
- Order processing
- Microsoft PowerPoint
Certification
- Food Handler Certificate
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Burger King
05.2021 - 03.2022
Cashier
Casa Sanchez Restaurant
03.2021 - Current
High School Diploma -
Chaffey College