Summary
Overview
Work History
Education
Skills
ADDITIONAL CUSTOMER SERVICE EXPERIENCE
Languages
Timeline
Generic

Daniela Flores

Colusa

Summary

Bilingual (English/Spanish) professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

2
2
years of professional experience

Work History

Seasonal Office Assistant/ Dispatcher

Morning Star
08.2025 - Current
  • Answer multi-line phones, schedule appointments, and maintain organized filing systems.
  • Handle sensitive documents with confidentiality and accuracy.
  • Coordinate tomato drivers, dispatch routes, and maintain delivery schedules.
  • Serve as the primary contact for drivers, staff and management, ensuring smooth communication flow.
  • Organized office supplies and equipment to enhance accessibility and efficiency.
  • Coordinated communication between departments to foster collaboration and information sharing.

Clinic Patient Coordinator

Enloe Health Cardiology Services
03.2025 - 08.2025
  • Coordinated schedules among multiple departments to optimize resource allocation and improve operational efficiency.
  • Managed appointment bookings and ensured timely communication with clients regarding scheduling changes.
  • Monitored workload distribution to balance employee schedules effectively during peak periods.
  • Achieved high satisfaction ratings from trainees by consistently providing clear, concise, and relevant instruction.
  • Handled Worker Compensation claims ensuring we had authorization.
  • Worked with Veterans Affair Department to ensure visits and treatments were authorized.

Clinic Registration Representative II

Enloe Health Cardiology Service
08.2024 - 03.2025
  • Facilitated patient registration process by verifying insurance information and personal details.
  • Coordinated appointment scheduling to enhance patient flow and reduce wait times.
  • Collaborated with medical staff to streamline communication regarding patient needs and services required.
  • Resolved patient inquiries efficiently, enhancing overall satisfaction with registration services provided.
  • Managed electronic health records system, ensuring data accuracy and compliance with regulations.
  • Trained new team members on registration procedures and system usage for improved team performance.

Receptionist & Surgery Scheduler

North state Foot and Ankle
07.2023 - 08.2024
  • Utilized electronic health record (EHR) systems to manage patient data and schedule surgeries effectively.
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Coordinated with ancillary departments such as radiology and laboratory services for efficient surgical planning.
  • Managed emergency surgery requests efficiently, minimizing disruption to existing schedules.
  • Strengthened communication between clinical staff and patients, providing timely updates on schedule changes.
  • Managed patient scheduling using electronic health record systems to optimize appointment flow.

Education

High School Diploma -

Colusa High School
06.2022

Skills

  • Bilingual: English & Spanish
  • Data entry
  • Time management
  • Organizing and categorizing
  • Administrative support
  • Prioritizing work
  • Cross-functional teamwork
  • HIPAA compliance
  • Medical office procedures
  • Strong work ethic
  • Epic software proficiency
  • Athena Health proficiency

ADDITIONAL CUSTOMER SERVICE EXPERIENCE

  • Granzella's- Hostess, Salad Maker, Busser (2020-2023)
  • Taco Bell- Line Cook & Drive- Thru (2020-2021)
  • Jon & Bon's- Frozen Yogurt Attendant (Apr 2022-Oct 2022)

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Office Assistant/ Dispatcher

Morning Star
08.2025 - Current

Clinic Patient Coordinator

Enloe Health Cardiology Services
03.2025 - 08.2025

Clinic Registration Representative II

Enloe Health Cardiology Service
08.2024 - 03.2025

Receptionist & Surgery Scheduler

North state Foot and Ankle
07.2023 - 08.2024

High School Diploma -

Colusa High School

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Daniela Flores