DANIELA FERNANDEZ
Anaheim
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Optima Tax Relief
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Clear Start Tax
11.2023 - 08.2024
- Facilitating communication between our clients and Tax Professionals handling their tax services, such as resolution and preparation.
- Regularly updating clients on their cases and fostering positive client relationships.
- Completing daily tasks, including reviewing client accounts for necessary documents for tax professional assessment.
- Sending prepared IRS/State tax returns and financial clients for review and signature.
- Collaborating with a team of caseworkers/customer service representatives to deliver top-notch customer service.
- Managing billing tasks such as processing payments, rescheduling, and updating payment information.
Fulfillment Expert
Target
11.2021 - 09.2022
- Collaborated with team members to ensure orders were picked, packed, and shipped in a timely manner.
- Efficiently resolved inquiries and concerns, ensuring a smooth order fulfillment experience.
- Thrived in both independent and team-oriented work environments.
- Assisted team members during peak periods.
- Managed inventory by conducting routine counts, ensuring inventory accuracy, and promptly replenishing stock as needed.
- Prioritized customer satisfaction.
Sales Associate
Curacao
10.2019 - 10.2020
- Assisted in opening and closing the store, including tasks like preparing registers and displays.
- Accurately processed payments and balanced cash registers.
- Actively participated in loss prevention efforts by monitoring for shoplifting or suspicious behavior and reporting incidents to store management.
- Conducted regular inventory counts, restocked shelves and reported low stock levels to the manager.
Education
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
Las Vegas, NVSkills
- Communication skills
- Self-motivation
- Attention to detail
- Quick learner
- Administrative support
- Positive mindset
- Active listening
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Optima Tax Relief
08.2024 - Current
Customer Service Representative
Clear Start Tax
11.2023 - 08.2024
Fulfillment Expert
Target
11.2021 - 09.2022
Sales Associate
Curacao
10.2019 - 10.2020
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
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