Daniela Fava
Woodbridge
Summary
Multitasking, problem solving, prioritizing in time management and proficient in oral and written communication skills. Fluent in English and Italian language. Well organized, strong work ethic, energetic team player who is creative, passionate and works well with others, seeking for an opportunity to work as a 911 operator.
Overview
14
14
years of professional experience
Work History
Call Centre Operator
Sodexo Canada
06.2023 - Current
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Familiar with Software such as Microsoft Office, Microsoft Excel, Microsoft Teams, Cisco Finesse, Epic, Office 365, Paging system, and Phone system
- Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
- Must be able to initiate emergency response codes in a calm and efficient manner.
- Worked effectively in fast-paced environment
- Answer multi-line phone system and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Accurately typed 40 words per minute with no errors.
Environmental Attendant
Humber River Hospital
03.2022 - Current
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Maintain effective communication, energy and enthusiasm in fast-paced environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment
Service Assistant
Cortellucci Vaughan Hospital
09.2020 - Current
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Utilized therapeutic communication, empathy and active listening skills
- Fully stock unit with medical supplies
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transport patient's specimen samples to laboratory
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Customer Service Representative
TD Bank
02.2010 - 08.2022
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and credit applications,
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Familiar with Bank software, Microsoft Office, Microsoft Excel and email.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service to achieve sales targets.
- Offered advice and assistance to customers, paying attention to customer's needs.
Education
Certificate - 911 & Emergency Services Communications
Seneca College
King City, ON04.2024
Certificate - Medical Terminology
Seneca College
King City, ON09.2020
Diploma. - Hotel And Restaurant Management
Toronto School of Business
Toronto, ON06.1992
Diploma - O.S.S.D Received
Loretto College Catholic Secondary School
Toronto, ON04.1989
Skills
- Basic life support understanding
- Reading Comprehension
- Information intake
- Multitasking Abilities
- Flexible and Adaptable
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Decision-Making
- Time Management
- Data Systems
- Verbal and Written Communication
- Call handling
Timeline
Call Centre Operator
Sodexo Canada
06.2023 - Current
Environmental Attendant
Humber River Hospital
03.2022 - Current
Service Assistant
Cortellucci Vaughan Hospital
09.2020 - Current
Customer Service Representative
TD Bank
02.2010 - 08.2022
Certificate - 911 & Emergency Services Communications
Seneca College
Certificate - Medical Terminology
Seneca College
Diploma. - Hotel And Restaurant Management
Toronto School of Business
Diploma - O.S.S.D Received
Loretto College Catholic Secondary School
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