Daniela Cortez
Palmdale
Summary
Dedicated Customer Service Manager with proven skills in resolving inquiries, enhancing customer satisfaction, and leading teams effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Palmdale
02.2025 - Current
- Managed daily customer service operations and team scheduling for efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Cashier
Hobby Lobby
Palmdale
11.2024 - 02.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers in locating merchandise throughout the store.
- Maintained a clean and organized checkout area at all times.
- Handled cash, credit, and gift card transactions securely.
- Stocked shelves and ensured product displays were visually appealing.
- Resolved customer inquiries and complaints with professionalism and care.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Server / Cashier
La Michoacana Super
Lancaster
04.2022 - 11.2024
- At La Michoacana, I've learned many things, such as valuable people skills, as well as communicating with customers.
Education
Dental Assistant
Santa Clarita School Of Dental Assisting
Santa Clarita11-2024
High School Diploma -
Learn4Life Palmdale Av Academy High School
Palmdale11-2023
Skills
- Customer service
- Team leadership
- Communication skills
- Active listening
- Adaptability
- Multitasking
- Call monitoring
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Manager
Hobby Lobby
02.2025 - Current
Cashier
Hobby Lobby
11.2024 - 02.2025
Server / Cashier
La Michoacana Super
04.2022 - 11.2024
Dental Assistant
Santa Clarita School Of Dental Assisting
High School Diploma -
Learn4Life Palmdale Av Academy High School