Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DANIELA CASTILLA

Calgary,AB

Summary

Accomplished Esthetician from Frilly Lilly, adept in consultative sales strategies and advanced facials, elevates client satisfaction through exceptional guest services and attention to detail. Proven track record in fostering client relationships and enhancing natural beauty, achieving repeat business and resolving complaints efficiently.

Overview

2
2
years of professional experience

Work History

Esthetician

Frilly Lilly
08.2022 - Current
  • Licensed esthetician with over 2 years of experience in providing high-quality skincare treatments and services. Proficient in a range of techniques including facials, chemical peels, and waxing. Committed to enhancing clients' natural beauty and ensuring their comfort and satisfaction.
  • Welcomed clients arriving for appointments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Advised clients on proper home-care regimens.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Fostered friendly, warm, and exceptional customer experience.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Created repeat business by developing long-term relationships with regular customers.
  • Resolved customer complaints and facilitated conflict resolutions.


Volunteer

Women's Shelter and Support Center
10.2023 - 01.2024
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Diploma - Esthetics

Mc.college
Calgary, AB
09.2022

High School Diploma -

St.francis High School
Calgary, AB
01.2021

Skills

  • Consultative sales strategies
  • Parafango body wraps
  • Guest services expertise
  • Waxing
  • Knowledge of body scrubs
  • Advanced facials specialist
  • Proficient in eyebrow and lash tinting
  • Client Needs Assessment
  • Customer Consultation
  • Superior attention to detail
  • Excellent team player
  • Sanitation maintenance
  • Esthetics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Volunteer

Women's Shelter and Support Center
10.2023 - 01.2024

Esthetician

Frilly Lilly
08.2022 - Current

Diploma - Esthetics

Mc.college

High School Diploma -

St.francis High School

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DANIELA CASTILLA