Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DANIELA CARDENAS

Bloomington

Summary

Detail-oriented dispatcher with expertise in customer service and scheduling efficiency. Proven ability to resolve issues swiftly and enhance team collaboration to ensure high levels of customer satisfaction.

Overview

7
7
years of professional experience

Work History

Dispatcher and CSR

Lasting Legacy Plumbing Heating and Air
Redlands
07.2024 - Current
  • Coordinated daily schedules for drivers and delivery routes.
  • Monitored vehicle locations using GPS tracking systems effectively.
  • Assisted in resolving customer inquiries and service issues quickly.
  • Managed incoming calls to prioritize urgent requests effectively.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Purchasing Manager

Nexgen Air Heating and Plumbing
Anaheim
09.2020 - 06.2024
  • Managed vendor relationships to ensure timely supply of materials.
  • Analyzed purchase orders for compliance with company standards.
  • Coordinated inventory levels to prevent stock shortages and excesses.
  • Negotiated pricing and terms with suppliers for cost efficiency.
  • Trained staff on purchasing systems and procedures for efficiency.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Office Coordinator

Specialize Heating And Air Conditioning
Ontario
03.2018 - 08.2020
  • Managed office communications and coordinated schedules for service appointments.
  • Organized and maintained customer records using industry-specific software systems.
  • Assisted technicians with service documentation and inventory tracking processes.
  • Followed up with customer inquiries via phone or email promptly.
  • Supported other teams with various administrative tasks when required.

Education

Diploma - Medical Assistant

Everest College
Ontario
05-2010

High School Diploma -

Don Antonio Lugo High School
Chino, CA
06-2008

Skills

  • Route planning
  • GPS tracking
  • Scheduling efficiency
  • Customer service
  • Problem resolution
  • Vendor negotiation
  • Time management
  • Team collaboration
  • Stress tolerance
  • Processing orders
  • Dispatch coordination
  • Verifying coverage
  • Multitasking and organization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Dispatcher and CSR

Lasting Legacy Plumbing Heating and Air
07.2024 - Current

Purchasing Manager

Nexgen Air Heating and Plumbing
09.2020 - 06.2024

Office Coordinator

Specialize Heating And Air Conditioning
03.2018 - 08.2020

Diploma - Medical Assistant

Everest College

High School Diploma -

Don Antonio Lugo High School

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DANIELA CARDENAS