DANIELA BENAVIDES
Calgary
Summary
11 + YEARS in the Travel and Tourism Industry.
Travel Consultant, Travel Agent. Passenger Service Agent. Assistant Manager. Customer Service Expert.
Excellent communication, prioritization, and multitasking abilities. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat, and friendly team player. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Travel Agent
Airnets International
11.2023 - Current
- Create Bookings, Book tickets, Issue Tickets
- Design Travel Itineraries
- Provided information about available flights
- Documented personal, demographic and payment information in system.
- Group Team Lead, Group Quotes
- Flight Availability
- Find the best possible rates on travel bookings for clients
- Facilitate travel for multi-destination trips
- Make bookings and payments using online computer systems.
Travel Consultant
Airfare Consultant
11.2022 - 08.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Completed accurate reservations for business travelers at point of sale.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Sales Team Lead / Supervisor
Bellissima Fashions Market Mall
11.2020 - 11.2023
- Hire and train staff. Coaching and training new and existing staff to improve performance, reach monthly goals, and increase sales.
- Upholding policies and procedures.
- Co-ordinate, assign roles and review work, delegate responsibilities, create weekly schedule.
- Acting Manager when there is no Store Manager.
- Assist Manager in all aspects in the store including operational and managing store.
Guest Service Agent
Wingate by Wyndham Calgary Airport CO-OP
05.2022 - 09.2022
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Resolved guest complaints and discrepancies in prompt
Airport Passnger Service Agent
Avianca Airlines San Salvador Airport
05.2017 - 10.2020
- Managed over 50 customers per day at check in
- In charge of Take Off
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
- Oversaw ticketing, gate, and ramp services
- Monitored security and maintained operational protocols
- Increased customer loyalty.
Call Center Sales Representative
Avianca Airlines San Salvador
12.2013 - 11.2014
- Managed over 100 calls per day, 10-hour shift
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Provided information about available flights
- Booked flights and documented personal, demographic and payment information in system
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Exceeded goals through effective task prioritization and great work ethic.
Education
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology
Calgary, AB04.2024
Skills
- Amadeus Selling Platform
- GDS Galileo Desktop
- Amadeus CM
- Motivational Leadership
- Excellent Written and Oral Communication
- Understanding Customer Needs
- Customer Engagement
- Demonstrable ability to handle crises
- Sales skills and customer oriented approach
- Reach the revenue and profit targets
Certification
- [Pro Serve - Responsible Liquor Sales and Service] Liquor Staff Training - [December 2021 - 2026]
- Certified Ultimate Host, White Hat Academy
- Certified Honor Student, Phi Theta Kappa Honor Society - [2022]
- Certified [Alberta Food Sanitization and Hygiene], Alberta Government
- Licensed [Workplace Hazardous Materials Information System]
References
- Lary Neron: 512 415 3531 (Airfare Consultant)
- Sam Patel: 403-262-0850 (Airnets International)
- Francisco Maldonado: 587 439 5354 (Personal)
Timeline
Senior Travel Agent
Airnets International
11.2023 - Current
Travel Consultant
Airfare Consultant
11.2022 - 08.2023
Guest Service Agent
Wingate by Wyndham Calgary Airport CO-OP
05.2022 - 09.2022
Sales Team Lead / Supervisor
Bellissima Fashions Market Mall
11.2020 - 11.2023
Airport Passnger Service Agent
Avianca Airlines San Salvador Airport
05.2017 - 10.2020
Call Center Sales Representative
Avianca Airlines San Salvador
12.2013 - 11.2014
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology
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