
Compassionate and dedicated customer/patient service representative who has a deep orientation for problem solving and critical thinking. Eager to pursue and grow within my environment , highly adaptable and dedicated to helping my team in producing exceptional service.
-Greeted patients upon arrival and directed to appropriate areas.
-Oversaw opening and closing office procedures to enhance operational efficiency.
-Checked in patients, collecting identification and insurance information.
-Scanned documents into electronic health record system as required.
-Verified insurance coverage and reviewed reports from facility and external sources.
-Scheduled patient appointments based on yearly exams, coordinating with doctors for authorizations.
-Processed referrals from primary care physicians to specialists for further evaluation.
-Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
-Prepared letters and documents for mailing as requested by supervisor or physician staff.
-Assisted with the completion of medical forms and records specifically those who spoke varied languages
-Certified mandated reporter ensuring compliance with safety regulations.
-Educated children aged five to seven in afterschool programs, promoting engagement.
-Assisted students with homework and essential life skills development.
-Administered first aid and trained staff on EpiPen procedures for high-risk students.
-Maintained daily schedules for 16 students, integrating ASL, homework, and fitness activities.
-Managed student check-in/out processes, verified parent pickup codes, and submitted incident reports.
-Served as program manager on duty, supporting staff with attendance and conflict resolution.
-Oversaw classroom closing procedures to maintain a safe, clean environment for students and faculty.
Supervised closing procedures for both front end and apparel departments, ensuring compliance.
Monitored cash office receipts to uphold financial accountability.
Trained new employees on register usage, apparel handling, and rewards system protocols.
Directed preparations for truck shipments and organized store layout for new inventory.
Facilitated curbside pickup operations while ensuring safe, clean outdoor displays.
Addressed employee conflicts effectively to maintain team morale.
Verified accurate pricing and barcodes for merchandise across the store.
Returned to previous position from January with same organization relocated to Arcadia due to state fair
-Supervised COVID-19 health protocols, executing daily temperature checks and distributing masks and face shields.
-Managed hygienic uniform distribution to uphold safety standards.
-Advised coworkers on scheduling to improve team coordination.
-Recorded and retrieved orders for vehicles in line efficiently.
Prepared and closed food stands while assisting site manager with till balancing at shift end.