LETICIA SILVA
Brawley
Summary
Dynamic Medical Receptionist with proven expertise at LA SUAREZ in optimizing front desk operations and enhancing patient satisfaction. Skilled in appointment scheduling and insurance verification, I foster strong patient relationships through exceptional customer service and effective problem-solving. Committed to maintaining HIPAA compliance while streamlining processes for improved efficiency.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
LA SUAREZ
07.2016 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Optimized appointment scheduling to maximize doctor availability.
Education
GERNERAL STUDIES
HOLTVILLE HIGH SCHOOL
Holtville, CA06-1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- HIPAA compliance
- Payment collection
- Reminder calls
- Petty cash management
- Patient callbacks
- Co-payment collection
- Customer service
- Problem-solving
- Collaboration and teamwork
- Medical records verification
- Payment plan options
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
LA SUAREZ
07.2016 - Current
GERNERAL STUDIES
HOLTVILLE HIGH SCHOOL
Similar Profiles
Gema GuardadoGema Guardado
Administrative and Human Resources Coordinator at Constructora SuarezAdministrative and Human Resources Coordinator at Constructora Suarez
Lorin PursleyLorin Pursley
Certified Nursing Assistant at Dr.Joanna H. Suarez, MDCertified Nursing Assistant at Dr.Joanna H. Suarez, MD
Michelle AquinoMichelle Aquino
Confirmation Specialist (CONTRACT) at Suarez ConsultingConfirmation Specialist (CONTRACT) at Suarez Consulting
Iveth TojiIveth Toji
Case Manager at Innovative Emergency ManagementCase Manager at Innovative Emergency Management
Angela FajardoAngela Fajardo
AOD Counselor at Phoenix House Centinela State Prison, CENAOD Counselor at Phoenix House Centinela State Prison, CEN