Daniela Alamo
Rosamond
Summary
Professional scheduling expert with strong track record in managing and optimizing appointment systems. Known for reliability and adaptability in dynamic work settings, ensuring seamless collaboration and goal achievement. Proficient in time management and problem-solving with focus on operational excellence.
Overview
7
7
years of professional experience
Work History
Remote Scheduling Representative
Lomita Pet Hospital
08.2023 - 12.2024
- Conducted regular audits of scheduling practices to identify areas for improvement and implement corrective measures as needed.
- Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
Assistant Manager
Lomita Pet Hospital
07.2018 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supported veterinary staff during examinations and procedures, contributing to seamless pet healthcare services.
- Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
- Managed appointment schedules efficiently, allowing for timely check-ins and check-outs of pets under care.
- Administered medications according to veterinarian instructions, ensuring optimal pet health outcomes.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Produce Clerks
Smart and Final
09.2017 - 10.2019
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
- Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
Education
High School Diploma -
El Monte Rosemead Adult School
El Monte, CA01.2019
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Rio Hondo College
Whittier, CA05.2025
Skills
- Data entry proficiency
- Deadline management
- Appointment scheduling
- Maintaining confidentiality
- Follow-up skills
- Teamwork and collaboration
- Attention to detail
- Effective multitasking
- Customer service and support
Timeline
Remote Scheduling Representative
Lomita Pet Hospital
08.2023 - 12.2024
Assistant Manager
Lomita Pet Hospital
07.2018 - 04.2023
Produce Clerks
Smart and Final
09.2017 - 10.2019
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Rio Hondo College
High School Diploma -
El Monte Rosemead Adult School
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