Kayla Yancey
Moorpark
Summary
Dedicated hospitality professional with more than 16 years of experience providing exceptional guest service in fast-paced, high-volume restaurant environments. Experienced as both a server and bartender, with a proven ability to build relationships with guests, multitask under pressure, and work collaboratively with team members. Recognized for professionalism, strong communication skills, and creating memorable guest experiences. Seeking a hospitality-focused position where exceptional customer service and teamwork are valued while continuing to grow within the industry.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Server
M on High
10.2022 - 06.2026
- Delivered attentive, personalized service in a fast-paced dining environment.
- Developed strong relationships with returning guests through exceptional hospitality.
- Maintained extensive menu knowledge to confidently recommend food and beverage pairings.
- Managed multiple tables while ensuring timely, accurate service.
- Collaborated with kitchen and bar staff to provide a seamless guest experience.
- Maintained cleanliness and organization of dining areas while adhering to food safety standards.
- Consistently demonstrated professionalism, reliability, and teamwork during high-volume shifts.
Bartender
TGI Fridays
07.2012 - 08.2022
- Prepared and served alcoholic and non-alcoholic beverages while ensuring compliance with California ABC regulations.
- Delivered exceptional customer service in a fast-paced, high-volume bar environment.
- Managed cash handling, credit card transactions, and balanced receipts accurately.
- Built a loyal customer base through friendly service and strong product knowledge.
- Assisted with inventory management, stocking, and maintaining a clean and organized bar.
- Worked closely with management and fellow team members to maintain efficient operations.
Server
TGI Fridays
07.2009 - 07.2012
- Provided prompt, friendly, and efficient table service to guests.
- Accurately entered orders and coordinated with kitchen staff to ensure timely meal delivery.
- Resolved guest concerns professionally while maintaining a positive dining experience.
- Assisted in opening and closing duties, including cleaning, stocking, and preparing dining areas.
Education
Bachelor of Arts - Psychology
California State University, Northridge (CSUN)
05-2015
High School Diploma - undefined
Newbury Park High School
01-2009
Skills
- Guest Relations
- Customer Service Excellence
- Food & Beverage Service
- Bartending
- Point of Sale (POS) Systems
- Cash Handling
- Conflict Resolution
- Team Collaboration
- Time Management
- Multitasking
- Upselling & Menu Knowledge
- Professional Communication
- Food Safety & Sanitation
Certification
- California Food Handler Card (Renewed 2026)
- California Responsible Beverage Service (ABC/RBS) Certification (Renewed 2026)
Timeline
Server
M on High
10.2022 - 06.2026
Bartender
TGI Fridays
07.2012 - 08.2022
Server
TGI Fridays
07.2009 - 07.2012
High School Diploma - undefined
Newbury Park High School
Bachelor of Arts - Psychology
California State University, Northridge (CSUN)