Daniel Wren
Canyon Lake
Summary
Knowledgeable in service and used car department with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
19
19
years of professional experience
Work History
Used Car Manager
Perris Valley Auto Center
03.2021 - Current
- Started in service as an advisor and was promoted to UCM in October of 2022
- Led used car inventory management, optimizing stock levels and turnover rates.
- Developed strategic pricing models to enhance sales performance and profitability.
- Trained and mentored sales staff on product knowledge and customer engagement techniques.
- Analyzed market trends to inform purchasing decisions and maximize vehicle acquisition value.
Service Manager
R And R Auto Group
04.2016 - 03.2021
- Started as an advisor and was promoted to service manager after two months.
- Oversaw daily service operations, ensuring high-quality customer experiences and efficient workflow management.
- Managed scheduling of team members to align workforce capabilities with service demand fluctuations.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
Sales
Demello Offroad
11.2014 - 03.2016
- In charge of 4runner and Tundra sales and parts.
- Started as shop assistant and was promoted to sales within four months
- Developed leads and sales opportunities and followed through with defined sales plan.
Busser/ Server
El Cholo Café
02.2014 - 03.2016
- Responsible for greeting customers and providing a friendly environment to dine in.
- Make sure restaurant is clean and kept in high standards.
- Started as a busser and was promoted to server in four months.
Service Advisor/ Manager
Canyon Lake Auto
10.2009 - 03.2012
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Responsible for time management of technicians, customer service, billing and ordering parts.
- Started as a secondary Service Advisor and was promoted to Manager in three months
Shop Assistant
Demello Offroad
08.2006 - 10.2009
- Started as a janitor and was quickly moved to the shipping department
- Promoted to Shop Assistant after six months
- Responsible for cutting metal, grinding, notching metal parts
Education
High School Diploma - undefined
Ortega High School
Lake Elsinore, CASkills
- Used car inventory management
- Strategic pricing models
- Sales team training
- Customer engagement techniques
- Workflow management
- Process improvement implementation
- Service operations oversight
- Customer service excellence
- Conflict resolution tactics
- Customer service
- Staff management
- Purchasing
- Pricing strategy
- Marketing
- Appraisals
- Vehicle appraisal
Timeline
Used Car Manager
Perris Valley Auto Center
03.2021 - Current
Service Manager
R And R Auto Group
04.2016 - 03.2021
Sales
Demello Offroad
11.2014 - 03.2016
Busser/ Server
El Cholo Café
02.2014 - 03.2016
Service Advisor/ Manager
Canyon Lake Auto
10.2009 - 03.2012
Shop Assistant
Demello Offroad
08.2006 - 10.2009
High School Diploma - undefined
Ortega High School