Daniel Welsh
Scarborough
Summary
Experienced with business management, strategic planning, and operational efficiency. Utilizes team collaboration and goal-setting to achieve sustainable growth. Track record of fostering innovative solutions and adapting to market changes.
Overview
21
21
years of professional experience
Work History
Company owner
Ontario Property Restoration Inc.
09.2018 - Current
- Specialize in interlock and Landscaping for commercial and residential properties
- New business development, quote and upsell jobs and materials to potential customers
- Speak directly with customers and follow up to ensure their satisfaction has been met
- Acquire customers through trends, advertisements, and networking
- Conduct everyday operations; schedule work to be done, order materials, and check jobs for quality and consistency
- Improve financial status by analyzing results and variances; identifying trends. Supervise and train new employees
- Process estimates, invoices, receipts, and review monthly expenses
- Maintain weekly sales file and cash flow forecasting
Service Advisor
KIA Motors
05.2019 - 08.2020
- Greet customers and direct them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Confirming with service technicians about parts ordering and ensuring parts are available when needed.
Crew Lead/Shop Manager
Seal Tech inc.
03.2012 - 04.2018
- Responsible for employee safety and job completion
- Spoke directly with customers and employees in a professional manner
- Responsible for shop organization and safe storage/disposal of hazardous materials
- Responsible for ordering shop supplies and billing the company
- Maintaining vehicle fleet and performing scheduled maintenance
- Construct day-to-day reports to the company owner outlining the pros and cons of scheduled jobs
Tire & Lube Technician
Pickering Tire and Mag
01.2017 - 01.2018
- Helped with everyday operations to help the business succeed
- Collect payment from customers
- Maintain tools and equipment within the shop
- Open and close the business daily
- Perform oil and lube jobs, aftermarket rim and tire installation, and balancing all within a fast-paced environment
Service Advisor
Peterborough Used Tires
02.2011 - 03.2012
- Upselling jobs, constantly recruiting referrals, and new business
- Responsible for speaking with customers and advising them of work that needs to be done
- Preparing job estimates and inputting invoices into the computer system
- Instructed mechanics and apprentices of work that needs to be completed
- Stock and input inventory into the computer system
Truck and Coach Apprentice
Ambutrans - Patient Transfer Service
05.2009 - 01.2011
- Diagnose and repair interior and exterior mechanical and electrical components using a variety of hand and power tools, as well as specialized automotive repair equipment
- Checked and changed exhaust, cooling, and engine components as necessary
- Customized, detailed, and performed body work
Service & Parts Advisor
Suzuki Pickering
06.2008 - 05.2009
- Upsell parts as well as keeping customers happy in a professional manner
- Instructed mechanics and apprentices on scheduled work orders to be done
- Work with customers to determine what product they desire and what budget they have
- Order supplies for mechanics and apprentices
- Organize and create employee scheduling
Automotive Apprentice
Kia Pickering
02.2005 - 06.2008
- Do complete vehicle inspections, also preformed Pre -Delivery Inspections (PDI) on brand new vehicles
- Followed and completed work orders given to me by service advisors
- Cleaned and maintained shop
Education
High School Diploma -
St. Mary's Catholic Secondary School
06.2006
Skills
- Customer relations
- Personnel management
- Small business operations
- Business development
- Employee motivation
- Business forecasting
- Team management
- Inventory control
- Customer service
- Attention to detail
Timeline
Service Advisor
KIA Motors
05.2019 - 08.2020
Company owner
Ontario Property Restoration Inc.
09.2018 - Current
Tire & Lube Technician
Pickering Tire and Mag
01.2017 - 01.2018
Crew Lead/Shop Manager
Seal Tech inc.
03.2012 - 04.2018
Service Advisor
Peterborough Used Tires
02.2011 - 03.2012
Truck and Coach Apprentice
Ambutrans - Patient Transfer Service
05.2009 - 01.2011
Service & Parts Advisor
Suzuki Pickering
06.2008 - 05.2009
Automotive Apprentice
Kia Pickering
02.2005 - 06.2008
High School Diploma -
St. Mary's Catholic Secondary School