Tricia-Gay Tulloch

• Greeted customers warmly and pleasantly answered inquiries.
• Worked with team to achieve sales goals for products.
• Established and maintained positive relationships with customers.
• Educated customers on product features and answered questions regarding product use.
• Assisted customers with product selection based on individual needs and preferences.
• Maintained clean, organized and professional work environment.
• Provided exceptional customer service to drive satisfaction.
• Organized and stocked merchandise to keep necessary levels for sales demand.
• Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.

• Provide great customer service by assisting with general questions, and maintaining a positive environment
• Shop for customers by accurately filling their orders with quality products
• Scan products and process customer transactions accurately using debit, credit, cash, and gift cards
• Contact customers to ensure order accuracy or to inquire about product substitutions

Create amazing customer experience by processing purchases at checkout

• Prepare and package online orders to provide our customers a quick and easy experience
• Support customers by answering product and membership service questions
• Process service and return transactions at the register in alignment with company's 100% customer satisfaction guarantee.

• Create amazing customer experience by processing purchases at checkout.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Keep the store looking great by organizing and replenishing inventory on shelves and ensuring accurate product availability.
• Prepare and package online orders to provide our customers quick and easy experience.
• Support customers by answering product and membership service
  questions.
• Process service and return transactions at theregister in alignment with company’s100% customer satisfaction guarantee.
• Identified trends in customer concerns, proactively addressing common issues before escalation.

• Generate keys with key custodians.
• Maintain 100% of KEY Management processes with established internal and external resources and partners.
• Maintain 100% efficient and adequate records of encryption KEY by
  ensuring custodians always adhere to established policies which may be updated by global trends.
• Facilitate KEY Management ceremonies to develop new KEYS or destroy expired KEYS.
• Reviews and maintains updated records of KEY Custodians in alignment with staff changes to ensure compliance with established standards is maintained.
• Monitor 100% of the Tickets for the Database, EOD, NOC, E-Services, and Card Support teams.

• Install, configure, maintain, and support at least 45% of desktop systems daily based on customer service
• Manage more than 60% of the company's computers, printers, software, and hardware peripherals
• Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions
• Perform repairs and replacements of software and hardware peripherals and install antivirus software
• Oversee inventory management of software and hardware components
• Inject Terminal pin keys and Master keys into approximately 200 POS and mobile Point-of-sale machines and install the software in preparation for deployment.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue-resolution efforts.

• Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift
• Wiped down tables and equipment, and swept and refilled stock
• Served food quickly for positive guest experiences
• Organized and restocked supplies to support operations and team productivity
• Interacted pleasantly with guests to deliver quality customer service
• Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person
• Drove team success by quickly completing assigned tasks
• Stocked shelves and cases with new or transferred items
• Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.

• Operated cash register or POS system to receive payment by cash, check, and credit card
• Answered customer questions and provided store information
• Collected payments and provided accurate change
• Delivered a high level of customer service to patrons using active listening and engagement skills
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Discounted purchases by scanning and redeeming coupons
• Greeted customers and answered their questions about the store's products and services.

• Supervision of lab equipment and assisted students in the effective use of hardware and software
• Manage 95% of lab records, equipment, and supplies and maintain the security of the lab
• Responsible for the cleanliness of the lab to ensure safety and proper working conditions for the lab users and proper maintenance of the computers.

• Manage computers, printers, software, and hardware peripherals
• Offered remote assistance to resolve software-related issues
• Troubleshoot technical issues and perform repairs and replacements of software and hardware peripherals
• Perform failure analysis and determine corrective action plans
• Oversee inventory management of software and hardware components
• Inject Terminal and Master keys into approximately 100 POS machines in preparation for deployment.