Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Warren

National City

Summary

Versatile Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

7
7
years of professional experience

Work History

Tech Support

Mitchell1
06.2023 - Current
  • Performed Host and Workstations installations remotely using TeamViewer.
  • Provided technical support for both hardware and software issues users encountered.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Completed basic technical support functions and product training for customers.
  • Backed up IT support desk team to handle user problems and technical concerns.

Slot Technician

Sycuan Casino Resort
10.2021 - 06.2023
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Conducted routine inspections to verify compliance with gaming control.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.
  • Explained game instructions and rules to customers.

Cash Control Clerk

SeaWorld
06.2021 - 10.2021
  • Reviewed order data to verify transactions and shipping dates.
  • Input financial data and produced reports using ATRP.
  • Entered figures using 10-key calculator to compute data quickly.

Bingo Clerk

Sycuan Casino Resort
03.2020 - 03.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Cashed out jackpots and processed proper tax forms to uphold legal requirements.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Attendant

Sycuan Casino Resort
03.2019 - 03.2020
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Locked and unlocked facilities to allow participants entry or shut down after events.
  • Reported to multiple Supervisors and Department Managers to ensure tasks were coordinated and completely thoroughly

Shift Leader

Dunkin Donuts & Baskin Robbins
12.2017 - 06.2019
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Education

No Degree - Computer Science

San Diego City College
San Diego, CA

Certification - Cyber Security

University of California - San Diego
La Jolla, CA
09.2021

High School Diploma -

Sweetwater High School
National City, CA
2013

Skills

  • Guest services management
  • Payout monitoring
  • Equipment troubleshooting
  • Identify wired and wireless performance issues
  • Area patrolling
  • Foodservice experience
  • Detail-oriented
  • Customer service
  • Cultural awareness
  • Flexible & Adaptable
  • Issue troubleshooting
  • PC component diagnostics
  • Risk Identification and Mitigation
  • Test planning

Timeline

Tech Support

Mitchell1
06.2023 - Current

Slot Technician

Sycuan Casino Resort
10.2021 - 06.2023

Cash Control Clerk

SeaWorld
06.2021 - 10.2021

Bingo Clerk

Sycuan Casino Resort
03.2020 - 03.2021

Attendant

Sycuan Casino Resort
03.2019 - 03.2020

Shift Leader

Dunkin Donuts & Baskin Robbins
12.2017 - 06.2019

No Degree - Computer Science

San Diego City College

Certification - Cyber Security

University of California - San Diego

High School Diploma -

Sweetwater High School

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Daniel Warren