Daniel Villanueva
Charlottetown,PE
Summary
Energetic graduate of New Brunswick Community College with a global perspective, seeking a full-time opportunity to implement the knowledge and skills gained through my studies and international experience, while aiming for long-term career advancement and personal development.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Bell Aliant
03.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Shift Supervisor
Starbucks
01.2018 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Marketing Management
New Brunswick Community College, Moncton, NB, CA
Moncton, NB05.2024
Skills
- Time Management
- Training and mentoring
- Customer Relations
- Team Development
- MS Office
- Quality Assurance
- Complaint Handling
- Decision-Making
- Sales proficiency
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Bell Aliant
03.2021 - Current
Shift Supervisor
Starbucks
01.2018 - 12.2021
Bachelor of Science - Marketing Management
New Brunswick Community College, Moncton, NB, CA
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