Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
● Specialize in 2nd mortgage HELOAN and HELOC products, guiding clients through application to funding.
● Manage and prioritize a pipeline of 20+ active loans while meeting closing timelines and compliance requirements.
● Conduct credit and income analyses to match borrowers with suitable loan products.
● Collaborate with underwriting, processing, and closing teams to ensure smooth transactions.
● Utilize CRM and Encompass LOS systems for accurate data tracking and client communication.
● Consulted borrowers on different financing options such as Conventional, FHA, VA, Non-QM, HELOC, Closed End Second, and Purchase transactions.
● Managed a complex CRM system that including Direct mail, Lending Tree, and Portfolio leads.
● Pre-processed and pre-underwrote loan application and worked with operations team to maximize speed and efficiency in loan turn around time.
● Thorough understanding of BYTE LOS software as well as fixing compliance issues/errors.
● Delivered high-quality customer service, maintaining transparency and communication throughout the loan process.
● Originated loans for Conventional, FHA, VA, Non-QM, and 2nd Mortgage products, achieving top producer recognition for credit pulls to fundings.
● Leveraged Encompass LOS to manage and process files while resolving AUS (DU/LP) issues.
● Participated in weekly sales and compliance strategy meetings to improve loan production and maintain regulatory standards.
● Consistently met or exceeded monthly production and revenue goals through effective pipeline management and lead conversion.