Daniel Velasquez
Tustin
Summary
Adept at fostering customer loyalty and enhancing service delivery, I excelled as a Customer Service Manager at Glidewell Dental Laboratories. My leadership significantly improved team collaboration and efficiency, leveraging skills in CRM and conflict resolution to drive a positive customer experience and service enhancements.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Glidewell Dental Laboratories
09.2012 - 02.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Diploma - General
Richland High School
Orange, CA05.1997
Skills
- Customer service
- Call center management
- Training and coaching
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
- Relationship building
- Quality assurance
- Handling escalations
Timeline
Customer Service Manager
Glidewell Dental Laboratories
09.2012 - 02.2025
Diploma - General
Richland High School
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