Summary
Overview
Work History
Education
Skills
Community Service
Certification
Timeline
Generic

Daniel T. Shaver

San Jose

Summary

Ambitious individual with a wealth of experience in customer service, eager to transition to a tour guide role. My strong organizational skills and safety compliance expertise enable me to create enjoyable, informative experiences for visitors. With a history of high satisfaction ratings, I am committed to exceeding customer expectations, and fostering lasting connections. Ready to share my passion for local attractions and culture, I aim to make every tour a memorable, magical adventure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver, Independent Contractor

DoorDash
San Jose
11.2020 - Current
  • Regularly handle customer complaints and resolve them with complete customer satisfaction.
  • Complete on-time deliveries by choosing the best and most efficient routes.
  • Verify work orders to determine details of pick-up and delivery.
  • Communicate effectively with customers to clear any confusion regarding preferences or quantities.
  • Acquire authorization for credit invoices and contact managers regarding charges.
  • Earned 100% delivery completion rates with over 90% on-time or early deliveries.
  • Achieved a 4.90 average customer rating for 400+ deliveries over four years.

Rideshare Driver, Independent Contractor

Uber
San Jose
05.2018 - Current
  • Maintain health and safety requirements when transporting passengers.
  • Utilize Uber software in identifying and following customer routes provided by the app.
  • Direct passengers to alternate pickup locations in cases of high traffic, construction, or diversions.
  • Guarantee the timely arrival of customers to their desired destination.
  • Respond to calls and pings from passengers in accordance with company protocols.
  • Attaining more than 2,500 5-star trips over a period of seven years.
  • Recognized with a 4.95 average rating and thousands of dollars in tips with exceptional customer service.

Rideshare Driver, Independent Contractor

Lyft
San Jose
04.2018 - Current
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays to better improve time management and safety.
  • Ensure that vehicles are maintained in excellent condition and cleaned regularly.
  • Operate personal vehicle in a safe manner and maintain a professional appearance.
  • Remain knowledgeable of Lyft new policies, procedures, and programs that affect drivers.
  • Succeed in providing exemplary customer service through a professional demeanor, safe and accurate driving, and a clean environment to maintain a strong driver rating.

Education

Associate of Science - Engineering

Foothill College
Los Altos Hills, CA

High School Diploma -

Santa Clara High School
Santa Clara, CA

Skills

  • Communication skills
  • Cultural awareness
  • Geographical knowledge
  • Research
  • Baggage assistance
  • Adaptability to change
  • Travel recommendations
  • Team collaboration

Community Service

  • Volunteer, Marshal, Lake Tahoe Visitors Authority, 2023-2024
  • Volunteer, Gallery Management Ambassador, PGA Tour, 2024-2025
  • Volunteer, Gallery Management Ambassador, Monterey Peninsula Foundation, 2024-2025

Certification

  • First Aid/CPR Certified, American Health Training (2023)

Timeline

Delivery Driver, Independent Contractor

DoorDash
11.2020 - Current

Rideshare Driver, Independent Contractor

Uber
05.2018 - Current

Rideshare Driver, Independent Contractor

Lyft
04.2018 - Current

Associate of Science - Engineering

Foothill College

High School Diploma -

Santa Clara High School

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Daniel T. Shaver