Daniel Tsai
Mississauga,ON
Summary
Accomplished Restaurant Supervisor with a proven track record at C.A.King Sv, enhancing customer satisfaction and streamlining operations. Expert in staff training (soft skill) and inventory control (hard skill), significantly reducing waste. Excelled in team coordination and problem resolution, ensuring high service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
C.A.King Sv
09.2023 - 09.2024
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained accurate records of sales, labor and other costs.
- Coordinated event planning, managing logistics for successful private dining experiences.
Operator
Helix Impressions
04.2018 - 01.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Restaurant Supervisor
Captain Boil
02.2021 - 07.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Managed inventory control, reducing waste and optimizing resources allocation.
Education
Web Technologies
Trios College
Mississauga, ON11.2022
Skills
- Hospitality
- Staff Training
- Team Coordination
- Service Quality
- Team Management
- Health and safety standards
- Problem Resolution
- Inventory controls
- Opening and closing procedures
- Worker Training
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Supervisor
C.A.King Sv
09.2023 - 09.2024
Restaurant Supervisor
Captain Boil
02.2021 - 07.2023
Operator
Helix Impressions
04.2018 - 01.2021
Web Technologies
Trios College
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