Daniel Torres
Customer Service And Supply Chain Specialist
Port Coquitlam
Summary
Experienced supply chain management professional with three years of customer service and business-to-business support expertise. Proven in designing and optimizing supply chain networks, I am skilled at applying theoretical knowledge to practical scenarios to drive operational excellence. Seeking a role to leverage my background and contribute significantly to supply chain management or business relationship.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Fleet Check-In Clerk
TransX
New Westminster, British Columbia
10.2024 - Current
- Ensure drivers submit accurate paperwork and verify in/out times to maintain compliance with company and regulatory standards.
- Maintain organized records and provide support to improve operational workflows.
- Validate driver work logs and documentation to ensure accuracy and completeness.
Customer Service Representative (ENG/FR)
JOTO Imaging Supplies
03.2024 - 07.2024
- Assist customers across multiple channels, ensuring accurate order processing and timely issue resolution
- In-depth product continuous learning addressing inquiries effectively while fostering positive customer relationships
- Support for sales initiatives, maintaining updated records, gathering feedback for continuous improvement, and generating insightful reports on customer satisfaction metrics
Technical Support II (ENG/FR)
Concentrix
08.2023 - 03.2024
- Deliver exceptional customer service by diagnosing and resolving a wide range of technical issues related to Apple products and services
- Strong technical knowledge of iOS, macOS, and Apple hardware, coupled with excellent communication and problem-solving skills
Technical Support Specialist (ENG/FR)
Resideo
San Luis Potosi, San Luis Potosi
12.2021 - 02.2023
- Deliver expert technical support, troubleshoot and resolve issues, optimize performance, ensure data security, assist with security systems installation, and collaborate with teams to maintain an efficient customer service
- Established proactive monitoring and alerting systems, and conducted capacity planning to accommodate fluctuating demand
Database ERP Development and Supply Chain Intern
L'Eglantine de St Jean
03.2021 - 06.2021
- Company Overview: a small but thriving flower store
- Completed a dynamic internship project at 'L'Eglantine de St Jean,' where I contributed to the enhancement of their operational efficiency and customer service through the implementation of a customized ERP system and supply chain improvements
- A small but thriving flower store
Supply Chain and Warehouse Intern
Estafeta mexicana
03.2020 - 06.2020
- Reporting and Analytics: Compiled and analyzed data related to logistics and supply chain operations
- Prepared reports for management with actionable insights to drive decision-making
- Warehouse Management: Worked closely with warehouse staff to implement best practices in picking, packing, and shipping
- Helped reduce order processing times and errors
Warehouse Lead
Clinicentro
05.2018 - 12.2019
- Company Overview: a prominent small-scale distributor with four stores.
- Dedicated and results-oriented Supply Chain Manager with a successful track record in optimizing supply chain operations within the orthopedics and medical distribution industry
- Demonstrated expertise gained through leadership at Clinicentro, driving efficiency and profitability in the supply chain
- A prominent small-scale distributor with four stores
Education
Licence Profesionelle - Logistique Et Systèmes D'information
IUT Clermont Auvergne
Montluçon, Allier 06.2020 - 07.2021
Associate of Applied Science - Logistics And Supply Chain Management
Universidad Tecnologica De San Luis Potosi
San Luis Potosi, Mexico 07.2018 - 04.2020
Skills
Supply Chain Management
Customer Service
Inventory Management
Logistics Coordination
Process Improvement
Safety Protocols
Equipment Operation
Site Preparation
Carpentry Assistance
Activities
- Sports
- Photography
- Painting
- Hiking
- Carpentry
- Dancing
Awards
- Franco-Mexican International Mobility Scholarship MEXPROTEC, Federal Government of Mexico, 05/01/20, The Franco-Mexican Cooperation International Mobility Scholarship in the Area of Higher Professional and Technological Education, MEXPROTEC, or better known as International Mobility Scholarships to France for Professional and Technological Education, are part of the federal Benito Juárez Scholarship project that seeks to guarantee the inclusive, equitable and quality education for students at all educational levels.
- Academic Excellence Scholarship, UTSLP, 04/01/18, Support granted by the UTSLP to the students with the highest academic achievement as a reward for their academic effort.
Timeline
Fleet Check-In Clerk
TransX
10.2024 - Current
Customer Service Representative (ENG/FR)
JOTO Imaging Supplies
03.2024 - 07.2024
Technical Support II (ENG/FR)
Concentrix
08.2023 - 03.2024
Technical Support Specialist (ENG/FR)
Resideo
12.2021 - 02.2023
Database ERP Development and Supply Chain Intern
L'Eglantine de St Jean
03.2021 - 06.2021
Licence Profesionelle - Logistique Et Systèmes D'information
IUT Clermont Auvergne
06.2020 - 07.2021
Supply Chain and Warehouse Intern
Estafeta mexicana
03.2020 - 06.2020
Associate of Applied Science - Logistics And Supply Chain Management
Universidad Tecnologica De San Luis Potosi
07.2018 - 04.2020
Warehouse Lead
Clinicentro
05.2018 - 12.2019