Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Daniel Stubbs

Daniel Stubbs

Summary

Polished and professional, with proven experience in hospitality, leadership, and time management. Adept at elevating team performance and organizational success through a refined, collaborative approach. Thrives in dynamic environments, engaging individuals of all backgrounds to craft distinguished, lasting guest experiences that set new standards of service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead PM Supervisor

Primrose - Rimrock Resort
03.2025 - Current
  • Motivate, coach, and mentor dining room staff to uphold the highest standards of performance and professionalism.
  • Manage staff schedules, forecast covers and labour requirements, and maintain optimal shift coverage.
  • Oversee reservations and warmly welcome diverse guest groups, delivering refined, memorable dining experiences.
  • Maintain precise liquor inventory and ordering for bar and front-of-house operations to ensure exceptional service readiness.
  • Uphold rigorous cleanliness and health standards through clear instruction and continuous team accountability.

Assistant Food and Beverage Manager

Range Restaurant – Predator Ridge Golf Resort
09.2024 - 03.2025
  • Optimized restaurant layout using OpenTable data and maintained clear kitchen communication for efficient service during peak periods.
  • Supervised and motivated front-of-house staff, managed schedules, and supported recruitment and onboarding.
  • Maintained an appealing, well-stocked bar and wine wall; managed weekly "Wine Flights" events.
  • Handled guest concerns with empathy to ensure satisfaction.

Lead Spa Concierge

Rimrock Resort
03.2024 - 09.2024
  • Maintained a clean, organized, and well-stocked reception area to ensure a relaxing environment for guests.
  • Improved team efficiency through effective coordination with therapists, management, and staff.
  • Built a loyal client base through consistent high-quality service and genuine interactions.
  • Handled clerical tasks such as compiling, sorting, and filing daily receipts and membership contracts.

Evening Dining Room Server

The Primrose – The Rimrock Resort Hotel
09.2023 - 03.2024
  • Effectively worked with team members in the food and beverage department to deliver an unforgettable dining experience. Promoted and upsold wines from the Eden wine menu, providing guests with detailed information on tastes and pairings. Catered to VIP clientele and acknowledged special occasions by serving prosecco or offering congratulations from the hotel. Assist with breakfast service when needed.

City Manager

Pedalheads – Bike, Swim & Trail Camps for Kids
04.2023 - 09.2023
  • Oversaw 50+ staff across multiple Montreal sites, delivering engaging bike camp programs while ensuring bilingual (French and English) service.
  • Managed warehouse stock and ensured equipment readiness by repairing bikes, tents, and other gear.
  • Planned weekly camp schedules featuring bike skills, trail rides, sports, field trips, and arts and crafts.
  • Communicated effectively with parents, staff, and partners to address camper needs and enrich programming.
  • Coordinated end-of-summer events to recognize staff achievements and celebrate a successes.

Server

Canadian Rocky Mountain Resorts
09.2019 - 05.2022
  • Expertly managed multiple tables at Emerald Lake Lodge, assisting other resort properties as needed to ensure consistent, high-quality service.
  • Collaborated seamlessly with team members during peak periods to provide a refined, efficient dining experience.
  • Assisted guests with dietary restrictions by thoughtfully coordinating safe, appealing alternatives with the kitchen.
  • Performed meticulous opening and closing duties to maintain an inviting, impeccably prepared dining room.

Luxury Travel Concierge

John Paul
09.2017 - 05.2019
  • Provided high-touch service in a fast-paced call-centre environment, assisting VISA Infinite Privilege cardholders with luxury travel and lifestyle requests at an Accor subsidiary.
  • Promoted within six months to the J.P. Morgan Chase account, supporting elite American clients with complex, personalized concierge services.
  • Maintained detailed client profiles to deliver tailored recommendations based on past preferences, ensuring a seamless and consistent experience.
  • Collaborated across shifts and teams to ensure continuity of service and coordinated support throughout each client engagement.
  • Resolved issues promptly using active listening and clear communication, consistently maintaining client satisfaction and brand standards.

Education

Bachelor of Arts - Communication Studies – Global Studies

Wilfrid Laurier University
Waterloo, ON
04-2017

Food and Beverage Management Certificate -

ECornell
Ithaca, NY
07.2022

Skills

  • Customer service
  • Multitasking Abilities
  • Critical thinking
  • Team leadership
  • Decision-making
  • Quality assurance
  • Documentation and reporting

Languages

French
Full Professional
English
Native or Bilingual

Certification

  • Occupational First Aid Level 3 License (2020)
  • S-100/185 Basic Fire Training (2024)
  • WSET Level 1 (2025)

Timeline

Lead PM Supervisor

Primrose - Rimrock Resort
03.2025 - Current

Assistant Food and Beverage Manager

Range Restaurant – Predator Ridge Golf Resort
09.2024 - 03.2025

Lead Spa Concierge

Rimrock Resort
03.2024 - 09.2024

Evening Dining Room Server

The Primrose – The Rimrock Resort Hotel
09.2023 - 03.2024

City Manager

Pedalheads – Bike, Swim & Trail Camps for Kids
04.2023 - 09.2023

Server

Canadian Rocky Mountain Resorts
09.2019 - 05.2022

Luxury Travel Concierge

John Paul
09.2017 - 05.2019

Bachelor of Arts - Communication Studies – Global Studies

Wilfrid Laurier University

Food and Beverage Management Certificate -

ECornell

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Daniel Stubbs