Seasoned professional with 18 years of dedicated service at a single company, achieving goals set for personal and organizational success. Positioned for a new professional chapter, I am eager to embrace fresh challenges and opportunities. Proven dedication to problem-solving and a track record of delivering exceptional customer support across diverse scenarios. Adept at leading and managing teams of 6-10 employees for the past 14 years, deriving fulfillment from the challenges and rewards of effective team building.
Overview
24
24
years of professional experience
Work History
Online Sales Manager
Gabriel Ross Inc, GRshop.com, Modernplanet.com
10.2005 - 12.2023
Originally started with company as an upholstery apprentice, but moved over to online sales in 2010 as the company's web presence started to grow
Spearheaded the online sales division for 13 years, overseeing a growing team of sales professionals and consistently achieving and exceeding revenue targets
Implemented strategic initiatives that resulted in a 20%+ year-over-year increase in online sales
Developed and maintained relationships with key clients, negotiating and closing high-value deals
Implemented effective sales strategies, resulting in improved conversion rates and a company reputation for high level customer service
Conducted market research to identify trends, competitive landscape, and opportunities for growth
Collaborated with IT personal and marketing teams to create compelling online campaigns and promotions
Worked with many of the world's top luxury and ergonomic brands such as Herman Miller, Knoll, Humanscale, Cassina, Haworth, Muuto, Blu Dot and many more.
Automotive Technician
Walmart Tire & Lube Express
01.2003 - 01.2004
Worked in the automotive shop changing tires and oil, while schooling to become a Red Seal Mechanic.
Event Staff
Victoria Weddings & Events
01.2000 - 01.2003
Managed Guest parking on arrival and departure
Provided customer services to guests and guided them throughout the grounds
Set up and took down wedding ceremony area
Worked as the groundskeeper, cutting lawns and gardening
Bussed tables and washed dishes.
Education
Entry Level Automotive Technician Training -
Camosun College, Interurban Campus
Victoria, BC
2023
High School Diploma -
St. Andrew's High School
Victoria, BC
2002
Skills
E-commerce Sales Management
Team Leadership and Development
Proficient with Netsuite, Magento, Google Suite, Microsoft Office
Strategic Planning and Execution
Factory Trained and Certified Herman Miller Warranty Repair Technician
Relationship Building and Client Management
Online Marketing and Campaign Development
Negotiation and Closing Skills
Familiar with Shipping through Fedex, UPS and Purolator