Daniel Stoll
Systems Engineer
Foresthill,California
Summary
Dynamic IT professional with extensive experience at Wells Fargo & Company, excelling in vulnerability management and technical support. Proven problem-solver and effective communicator, recognized for mentoring teams and enhancing system performance. Skilled in optimizing IT infrastructure and fostering collaboration, consistently achieving high performance metrics while ensuring robust security protocols.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vulnerability Management Lead
Wells Fargo & Company
Remote
01.2018 - 06.2024
- Supported over 3000 enterprise servers on 3 different application.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Technical Support Engineer. NICE Call Recording
Wells Fargo & Company
Remote
01.2008 - 01.2019
- Team supported the largest installation of Nice Call Recording, over 2200 servers.
- Completed Security documentation required.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Enhanced security protocols, conducting thorough audits and implementing necessary updates to safeguard against potential threats.
- Consistently met or exceeded performance metrics, contributing to overall team success.
Windows System Engineer. Build Engineer
Wells Fargo & Company
01.2004 - 01.2008
- Maintained up-to-date documentation of system architecture, policies, and procedures to ensure smooth knowledge transfer among team members.
- Provided exceptional support for end-users, resolving hardware and software-related problems in a timely manner.
- Evaluated emerging technologies for potential adoption into the company''s IT infrastructure based on cost-benefit analyses.
- Mentored junior engineers in industry best practices, fostering collaboration across the team.
- Facilitated seamless migration of legacy systems to modern platforms while minimizing downtime and user impact.
- Ensured high availability of enterprise applications through the implementation of failover clustering solutions.
- Improved system performance by optimizing Windows Server configurations and implementing automation tools.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Created and maintained custom documentation for vendor provided Windows Server Hardware.
- Built out 800 plus Vendor provided TDM Loggers required for Nice Call Recording.
Desktop Support Engineer
Wells Fargo & Company
06.1998 - 01.2004
- Assisted in creation of Wells Fargo\s first internal help desk for Windows and Mac users.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
High School Diploma -
Thurston High
Springfield, OR 05.2001 -
Skills
Teamwork and collaboration
Microsoft office
Problem-solving
Team management
Supervision and leadership
Excellent communication
Time management
Certification
Nice NIM 4.1 Nice Engage 6.0
Timeline
Nice NIM 4.1 Nice Engage 6.0
06-2018
Vulnerability Management Lead
Wells Fargo & Company
01.2018 - 06.2024
Technical Support Engineer. NICE Call Recording
Wells Fargo & Company
01.2008 - 01.2019
Windows System Engineer. Build Engineer
Wells Fargo & Company
01.2004 - 01.2008
High School Diploma -
Thurston High
05.2001 -
Desktop Support Engineer
Wells Fargo & Company
06.1998 - 01.2004
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