Daniel Ssentongo
Burnaby,BC
Summary
Dedicated banking associate with exceptional customer service skills. Proven ability to streamline operational procedures and enhance client satisfaction. Ready to contribute to team success and operational efficiency.
Results-driven banking associate recognized for strong collaboration and team mentoring abilities. Successfully implemented training programs that improved service standards. Prepared to leverage skills to enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Banking Associate
Centenary Bank
06.2023 - 04.2026
- Assisted customers with account inquiries and transactions, ensuring high-quality service.
- Processed loan applications and conducted credit assessments for potential borrowers.
- Maintained accurate records of customer interactions and transactions in banking systems.
- Collaborated with team members to streamline operational procedures for efficiency.
- Resolved customer complaints promptly, enhancing overall client satisfaction levels.
- Provided training and support to new associates on bank policies and procedures.
Front Officer and Customer Service
Kisoga Co-operative Saving and Credit Society Limited
05.2018 - 04.2023
- Streamlined loan processing procedures to enhance member satisfaction and operational efficiency.
- Mentored junior staff on compliance regulations and customer service best practices.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Developed training programs for staff to improve service delivery and operational standards.
- Implemented a digital records management system, reducing paperwork and enhancing data accessibility.
- Collaborated with management on financial forecasting and budgeting initiatives to ensure fiscal responsibility.
- Evaluated loan applications for risk assessment, ensuring adherence to organizational policies and guidelines.
Education
Bachelor of Arts - Philosophy
Urbaniana University Rome
Rome Italy05-2018
High School Certificate in Economics And Mathemati - Business Economics
St.Johns Secondary School Nandere
Kasana Luweero Uganda11-2014
Skills
- Branch operations
- Payment processing
- Collateral valuation
- Banking software proficiency
- Loan processing
- Cross-selling products
- Debt restructuring
Languages
English
Native or Bilingual
German
Full Professional
Certification
- Customer Care Training - 6 Months
Timeline
Banking Associate
Centenary Bank
06.2023 - 04.2026
Front Officer and Customer Service
Kisoga Co-operative Saving and Credit Society Limited
05.2018 - 04.2023
Bachelor of Arts - Philosophy
Urbaniana University Rome
High School Certificate in Economics And Mathemati - Business Economics
St.Johns Secondary School Nandere