Jessica Kultz
Administrative Professional
West Covina,CA
Summary
With over a decade of experience in customer service, administration, and event coordination, I excel at managing complex operations while fostering inclusive environments. My roles as a Notary Public, business owner, Flight Attendant, and Legal Office Manager highlight my organizational skills, attention to detail, and professionalism. Passionate about working with diverse communities, I am committed to delivering exceptional service aligned with the Admissions Office's mission.
Overview
16
16
years of professional experience
2
2
Certifications
1
1
Language
Work History
Business Owner & Notary Public
Self
01.2011 - Current
- Delivered exceptional customer service to clients by coordinating appointments and managing schedules, ensuring punctuality and professionalism.
- Maintained meticulous attention to detail while reviewing and notarizing sensitive legal documents, ensuring compliance with state and federal regulations.
- Oversaw all aspects of business operations, including financial management, marketing, and client relations, demonstrating organizational and multitasking skills.
- Communicated effectively with diverse clients, fostering trust and rapport in high-pressure situations.
Flight Attendant
United Airlines
02.2012 - 03.2019
- Delivered high-quality customer service to a diverse clientele, ensuring their comfort, safety, and satisfaction during flights.
- Managed high-stress situations calmly and effectively, resolving customer issues with professionalism and empathy.
- Communicated clearly and professionally with passengers and crew members, ensuring seamless operations.
- Coordinated logistics for in-flight activities, demonstrating organizational skills and attention to detail.
Professional Model
K2 Productions
04.2011 - 11.2012
- Achieved finalist status in the prestigious Miss CA Pageant, demonstrating poise, public speaking skills, and a commitment to excellence in a competitive environment.
- Organized and promoted charity events and fundraising campaigns, demonstrating leadership and event coordination skills.
- Represented the organization as a public-facing figure, fostering positive relationships with stakeholders and the community.
- Collaborated with a team to manage logistics for promotional events, enhancing organizational efficiency.
Legal Secretary/Office Manager
Law Office of KWS
02.2009 - 11.2012
- Supervised office operations, including scheduling, data entry, and administrative support, ensuring efficiency and accuracy.
- Managed sensitive information with discretion and confidentiality, including legal documents and client communications.
- Coordinated calendars, meetings, and deadlines, demonstrating strong organizational and time-management skills.
- Maintained databases and records, enhancing operational workflows and contributing to seamless client service.
Skills
Administrative Expertise
Customer Service Excellence
Organizational Skills
Communication Proficiency
Event Coordination
Technology Proficiency
Data Management
Cultural Competence
Certification
CNP - Certified Notary Public
Timeline
Flight Attendant
United Airlines
02.2012 - 03.2019
Professional Model
K2 Productions
04.2011 - 11.2012
Business Owner & Notary Public
Self
01.2011 - Current
Legal Secretary/Office Manager
Law Office of KWS
02.2009 - 11.2012
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