Daniel Smith
Toronto
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Stock Manager
Linen Chest
01.2023 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Set up displays of merchandise to market new products to customers.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Loaded and unloaded shipments to and from warehouse.
- Pulled, verified, and packaged items for shipment.
Head Cashier
Linen Chest
10.2016 - 01.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
Bartender
Champions
02.2010 - 09.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Utilized strong multitasking skills to manage multiple orders.
- Demonstrated knowledge of various beverages, including cocktails, wines, and beers, guiding customers in their selections.
Customer Service Representative
Com-Tel Marketing
09.2009 - 01.2010
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Education
GED -
Independent Learning Center
Toronto, ON02.2013
Skills
- Customer Service
- Time Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Heavy Lifting
Timeline
Stock Manager
Linen Chest
01.2023 - Current
Head Cashier
Linen Chest
10.2016 - 01.2023
Bartender
Champions
02.2010 - 09.2012
Customer Service Representative
Com-Tel Marketing
09.2009 - 01.2010
GED -
Independent Learning Center
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