Daniel Sladen
Customer Service Representative
Calgary,AB
Summary
Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Client Care Agent
Telus Communications
01.2017 - 11.2023
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Customer Service Representative
Shaw Communications
02.2012 - 12.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Survey Representative
Trend Research
03.2009 - 01.2011
- Enhanced survey accuracy by implementing thorough data collection methods and attention to detail.
- Maintained accurate records of completed surveys, streamlining the data analysis process.
- Utilized various survey platforms effectively, adapting quickly to new technologies when required.
Education
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB 09.2004 - 06.2005
Skills
- Clear communication
- Problem-solving
- Critical thinking
- Time management
- De-escalating situations
- Sales
- Empathy
- Positive attitude
- Customer complaint resolution
Empathy
I believe the most important trait you can have in a customer service role is empathy. You must have the ability to understand and share another person’s feelings about a situation. This will encourage you to give the best service possible.
Performance
Leading Star Award for multiple quarters throughout the years. Consistently in the top 3 sellers on my team. Customer satisfaction surveys in the 90 – 100% range.
Communication Skills
Being an excellent communicator is essential in a customer service role. You must be able to explain yourself clearly and confirm understanding. You must use language that is easy to understand.
Timeline
Client Care Agent
Telus Communications
01.2017 - 11.2023
Customer Service Representative
Shaw Communications
02.2012 - 12.2016
Survey Representative
Trend Research
03.2009 - 01.2011
High School Diploma -
Salisbury Composite High School
09.2004 - 06.2005
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