Daniel Serrano
Uxbridge
Summary
Experienced customer service professional with a proven track record in cashiering, customer service, and barista roles. Skilled in handling transactions efficiently, resolving customer inquiries, and thriving in fast-paced environments. Demonstrated adaptability through successful tenures at Osmow's Restaurant and Starbucks, showcasing a strong work ethic and dedication to delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2023 - Current
- Customer Service Skills
- Coffee Knowledge
- Brewing
- Drink and food Safety
- Sales Skills
- Teamwork
- Time Management
- POS system proficiency
- Cash Handling
- Critical Thinking Skills
- Multitasking
Osmow's Restaurant
Osmow's Shawarma
11.2022 - 04.2023
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Provide a positive experience with friendly, and courteous service
- Collaborating in a team environment, as well as independently
- Time management
- Communication Skills
- Food Safety
- Multitasking
Cashier and Retail Sales, Customer Service
Zerhs
03.2021 - 11.2022
- Provide a positive experience with friendly, and courteous service
- Solving conflict resolution
- Knowledge of products and items
- Ability to work under pressure
- Interpersonal communication
- Decision-making
- Time management
Education
Massage Therapy Program
Durham College
Oshawa, ON06.2023
OSSD - undefined
Uxbridge Secondary School
Uxbridge, ON06.2020
Skills
- Work ethic and integrity
- Attention to detail
- Order taking
- Cleanliness
- Service quality
- Table setting
- Decision-making
- Time management
- Menu knowledge
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Smart Serve
- First Aid
- CPR
- WHMIS Certificate - (Starbucks provided)
Timeline
Barista
Starbucks
04.2023 - Current
Osmow's Restaurant
Osmow's Shawarma
11.2022 - 04.2023
Cashier and Retail Sales, Customer Service
Zerhs
03.2021 - 11.2022
OSSD - undefined
Uxbridge Secondary School
Massage Therapy Program
Durham College
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Emmanuella Well-Gyinah KegyinahEmmanuella Well-Gyinah Kegyinah
Pharmacy Dispenser at Overton and Pickup Pharmacy-NHSPharmacy Dispenser at Overton and Pickup Pharmacy-NHS