Daniel Scott

• Achieved prompt and efficient responses to emergency 911 medical calls through effective coordination of ambulance resources.
• Drove the training and development of new communications officers, resulting in improved documentation accuracy, resource deployment, and patient care quality.
• Excelled in crisis management, multitasking, clear communication, mentorship, and high-stakes decision-making.

• Independently managed high-volume emergency 911 calls, maintaining composure, clarity, and urgency while delivering effective caller guidance.
• Coordinated in real time with multidisciplinary teams to support efficient operations and seamless response during critical incidents.
• Accurately gathered, evaluated, and recorded essential patient information to deliver medical instructions and facilitate active ambulance responses.

• Worked alongside mentors and cross-functional teams to ensure efficient workflows and seamless coordination during high-pressure situations.
• Maintained detailed, accurate logs to support incident tracking, quality assurance, and post-call review.
• Successfully completed multiple training levels with increasing exposure and responsibility, achieving autonomous performance upon completion of each section.

• Assessed student learning needs and provided relevant instruction to close knowledge gaps.
• Tutored struggling, average, and advanced students in Math, Chemistry and Biology course materials.
• Mentored and coached students with focus on developing independence and self-confidence.

• Improved office efficiency by troubleshooting technical issues with computers and printers before escalating to IT support when needed.
• Managed daily data entry and kept clerical information accurate and up-to-date.

• Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
• Operated POS system to collect payments from customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

• Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
• Assisted colleagues with various tasks during peak periods or absences to maintain optimal workflow efficiency at all times.

• Followed health, safety and sanitation guidelines while preparing and serving food.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

• Removed hazardous waste from the environment to minimize risks to the public.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

• Provided support during peak hours, contributing to smooth operations and minimal wait times for customers. While following the rules and regulations enforced by the ministry of health regarding the spread of Covid-19.

Provided health screenings and enforced social distancing, masking and other policies related to COVID-19.