Daniel Schwartz
St. Catharines
Summary
Adaptable and detail-oriented professional with knack for problem-solving and providing exceptional support. Excels at grasping new concepts quickly to solve problems and deliver results, alongside strong analytical and communication skills. Committed to driving positive outcomes and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Support Analyst
Deighton Associates Limited
05.2022 - Current
- Maintained high customer satisfaction by promptly addressing and resolving support issues.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Delivered training sessions virtually to clients.
- Maintained strong relationships with clients by providing exceptional service and communication throughout issue resolution process.
- Collaborated with developers, QAs and project managers to expedite incident resolutions.
Service Desk Analyst
OPS Service Center
05.2020 - 05.2022
- Engaged in user support interactions via telephone, and chat platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Served as an Office 365 SME providing additional support to other SDAs, and served as an escalation point for Office 365 issues.
Manager
U Need a Pita
10.2017 - 04.2020
- Implemented and maintained processes to increase productivity.
- Managed and motivated employees to be productive and engaged in work.
Education
Ontario College Advanced Diploma - Computer Programmer Analyst
Niagara College
Welland04-2021
Skills
- Application support
- Team leadership
- Client relations
- Support ticketing systems
- Verbal and written communication
- Documentation
- Customer-facing presentation skills
- Teamwork and collaboration
- Problem-solving
- Quick learner
Languages
English
French
Timeline
Support Analyst
Deighton Associates Limited
05.2022 - Current
Service Desk Analyst
OPS Service Center
05.2020 - 05.2022
Manager
U Need a Pita
10.2017 - 04.2020
Ontario College Advanced Diploma - Computer Programmer Analyst
Niagara College
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