Daniel Rupiano
Halifax
Summary
Results-driven IT professional with a Bachelor's degree in computer science and over 4 years of progressively responsible experience in IT infrastructure management. Expertise includes Microsoft 365 administration, security and compliance implementation using Microsoft Defender Suite. Proficient in Active Directory and Azure Active Directory management, including Group Policies and conditional access, as well as Windows Server administration. Skilled in installing, configuring, and managing VMware virtual environments and Citrix Virtual Apps and Desktop environments. Knowledgeable in networking and VPN troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Geek Squad
05.2023 - Current
- Providing friendly and knowledgeable customer support for technology related inquiries
- Assisting Clients with Network Setup and Configurations
- Scanning of Virus and Malware Removal
- Integrating and Configuring Smart Home devices like security cameras, smart sound systems
- Performing Data Backup and Recovery using appropriate tools and methods
- Technical Troubleshooting of Software and Hardware problems
- Performing Hardware repair and upgrades on Computers, laptop and Other electronic devices
IT Infrastructure Analyst
Federal Government
01.2022 - 09.2022
- Managed Active Directory users, groups, & polices and creating user accounts using active directory services
- Accessed and documented procedures, tools, and manuals to provide support on hardware and equipment
- Facilitated technical support, network connections and internal Software to on-site and remote clients
- Gathered feedback from end users about system performances
- Diagnosed, repaired and maintained hardware and software components for efficient system operations
- Upgraded Systems to enable software compatibility
- Installed and upgrading security systems to ensure network security
IT Infrastructure Analyst
Canadian Food Inspection Agency
05.2021 - 09.2021
- Technical support to local or remote clients' problem analysis and desktop troubleshooting
- Implemented network security policies for VPNs, firewalls and access control
- Documented, log analyzed and categorized client-initiated problems and service requests sent to the Service Desk
- Implemented and managed backup systems for critical data and applications
- Maintained Active Directory (AD), User accounts, permissions, and Access controls
- Asset and Configuration Management
Junior system administrator
Bestway Capital Management Ltd
05.2019 - 02.2021
- Configured and maintained network devices (routers, switches, firewalls)
- Manage remote access and VPN connectivity for end-users
- Troubleshooted systems and applications by running diagnostics
- Installed and configured hardware and software
- Performed System Installation, Configuration and Software updates
- Performed LAN & WAN Connectivity and Maintenance
- Performed repair and regular maintenance to existing hardware
Education
Bachelor - Computer Science
Dalhousie University
Halifax, NS05.2024
High School Diploma -
St. Joseph Cathedral High School
06.2018
Skills
- Active Directory Management
- Communication Skills
- ITIL Processes
- Problem-Solving Skills
- Network Administration
- Attention to Detail
- Network Security
- Time Management and Prioritization
- Adaptability & Learning
- SQL Database Management
- Technical Troubleshooting
- Documentation Skills
- Scripting and Automation Skills
- Multi-tasking Skills
- Teamwork
- Mobile Device Management
- Storage & Backup Management
- Server Administration
- Project Management
- Networking & Firewall Management
- Server & Virtualization Management
- Device & Identity Management
Websites
Certification
- Google IT Support
- IT System Administrator and Infrastructure Services
- Operating System Administration and Security
Timeline
Technical Support Specialist
Geek Squad
05.2023 - Current
IT Infrastructure Analyst
Federal Government
01.2022 - 09.2022
IT Infrastructure Analyst
Canadian Food Inspection Agency
05.2021 - 09.2021
Junior system administrator
Bestway Capital Management Ltd
05.2019 - 02.2021
High School Diploma -
St. Joseph Cathedral High School
Bachelor - Computer Science
Dalhousie University
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