Daniel Ruby

Assignment: Patrol Officer

• Installed cable, internet, and home services.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.

• Assisted Verizon customers with phone services.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively assisted customers, handled concerns quickly, and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.