Daniel Ross
Vancouver,BC
Overview
4
4
years of professional experience
Work History
Front of House
PARALLEL 49 BREWING CO.
Vancouver, BC
04.2024 - Current
- Provided excellent customer service in a fast-paced brewery environment, ensuring a positive experience for all guests.
- Served a variety of craft beers, educated customers on the brewery's offerings, and made recommendations based on individual preferences.
- Took and delivered food orders efficiently, ensuring accuracy and timely service.
- Processed transactions and operated the point-of-sale (POS) system, handling cash and card payments with accuracy.
Customer Service Agent/Web Data Admin
SMYTHS TOYS SUPERSTORE
Galway, Ireland
08.2021 - 03.2023
- Responded to customer inquiries via email, providing prompt and efficient solutions to issues related to product orders, delivery, returns, and general inquiries.
- Collaborated with various departments to resolve customer issues, including liaising with the warehouse, shipping, and sales teams.
- Assisted in the development and implementation of new customer service protocols to improve response times and overall customer satisfaction.
- Uploaded and maintained accurate product SKUs, descriptions, and images on the company's website to ensure an up-to-date online catalog.
- Worked closely with the marketing and product teams to ensure product listings aligned with seasonal promotions and marketing campaigns.
- Compiled detailed reports on website performance, including inventory levels, sales data, and product performance, for review by management and suppliers.
Quality Control
INBLEX PLASTICS
Sligo, Ireland
08.2021 - 03.2023
- Conducted thorough quality checks on standard and custom extrusion blow-molded and injection-molded packaging products to ensure they met both company standards and client specifications.
- Documented and recorded inspection results, highlighting any discrepancies or quality issues and preparing reports for management to facilitate corrective actions.
- Trained new employees on quality control procedures and the use of measurement tools, ensuring all team members adhered to safety and quality standards.
Timeline
Front of House
PARALLEL 49 BREWING CO.
04.2024 - Current
Customer Service Agent/Web Data Admin
SMYTHS TOYS SUPERSTORE
08.2021 - 03.2023
Quality Control
INBLEX PLASTICS
08.2021 - 03.2023