Daniel Rojo
Upland,CA
Summary
Dedicated and detail-oriented behavioral health professional with experience in crisis intervention, community outreach, case management, behavioral health services, and resource coordination. Proven ability to assess client needs, provide crisis de-escalation, coordinate care with multidisciplinary teams, and connect vulnerable populations to mental health, housing, substance use, and community resources. Skilled in documentation, investigations, community engagement, and building collaborative relationships with law enforcement, healthcare providers, and social service agencies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Telecarecorp
Fontana, CA
02.2026 - Current
- Provide crisis intervention services, screenings, and assessments to individuals experiencing behavioral health, psychiatric, substance use, and emotional crises.
- Collaborate with members served to develop recovery-focused goals and ensure services identified in recovery plans are implemented.
- Conduct assessments to identify safety concerns, immediate needs, and appropriate interventions.
- Provide crisis de-escalation, stabilization support, and behavioral health interventions during crisis situations.
- Coordinate transitions to lower levels of care and facilitate continuity of behavioral health services.
- Connect individuals to community resources, mental health treatment, housing programs, healthcare providers, and supportive services.
- Assist clients with appointment scheduling, transportation coordination, activities of daily living, and service navigation.
- Advocate for members served in obtaining benefits, accessing services, and understanding their legal rights and treatment options.
- Maintain detailed case documentation, assessments, progress notes, and required program records in compliance with HIPAA standards.
- Facilitate recovery-oriented services that promote independence, self-sufficiency, and long-term stability.
- Collaborate with clinicians, case managers, healthcare providers, and community partners to coordinate care.
- Assess safety risks and implement appropriate crisis response strategies while maintaining confidentiality and professional standards.
- Provide wraparound services utilizing a whole-person approach to address behavioral health, physical health, housing, and social service needs.
Community Navigator
Tri-City Mental Health Authority
Pomona, CA
10.2023 - Current
- Investigate circumstances of crisis-affected and unhoused individuals through community outreach, interviews, and fact-finding to determine eligibility and service needs.
- Coordinate services with municipal partners including La Verne Police Department, City Hall, La CADA, and Tri-City Mobile Crisis Teams.
- Conduct face-to-face engagement and assessments for vulnerable populations experiencing mental health, housing, and social service challenges.
- Provide emotional support, crisis de-escalation, safety assessments, and resource linkage.
- Prepare detailed case notes, investigation reports, and documentation used for case planning and compliance.
- Build relationships with local businesses, churches, and community members to address concerns and improve access to city resources.
- Participate in multidisciplinary meetings with public safety, community services, public works, and behavioral health stakeholders.
- Serve in an after-hours on-call capacity responding to urgent community needs and crisis situations.
Package Handler/Assistant Lead
United Parcel Service, UPS
Ontario, CA
09.2023 - 04.2024
- Operated package sorting equipment to ensure efficient processing of shipments.
- Loaded and unloaded packages from delivery vehicles, maintaining workflow efficiency.
- Inspected packages for damage and ensured proper labeling before shipment.
- Collaborated with team members to optimize package handling processes and reduce delays.
- Trained new hires on safety procedures and operational best practices.
- Monitored inventory levels to assist in maintaining stock accuracy within warehouse operations.
- Assisted in developing improved workflows, leading to enhanced overall productivity of team operations.
- Proved successful working within tight deadlines and a fast-paced environment.
Online Reputation Manager
First Class Forex Funds
Freehold, NJ
01.2023 - 07.2023
- Developed and implemented reputation management strategies to enhance brand visibility and public perception.
- Monitored online sentiment and engaged with audience feedback across multiple social media platforms.
- Collaborated with cross-functional teams to align messaging and improve customer communication initiatives.
- Analyzed brand performance metrics, providing insights for strategic decision-making and continuous improvement.
- Conducted in-depth research on market trends, competitor activities, and customer preferences to inform strategies.
- Trained team members on best practices for online engagement and reputation monitoring techniques.
Social Media Specialist
RAD Diversified
Ontario, CA
05.2022 - 01.2023
- Developed targeted social media campaigns to enhance brand awareness and engagement.
- Analyzed performance metrics to optimize content strategy and improve audience reach.
- Collaborated with cross-functional teams to align social media initiatives with marketing objectives.
- Managed content calendar, ensuring timely delivery of posts across multiple platforms.
- Responded to public inquiries and monitored community feedback.
Field Service Technician
Diebold Nixdorf
Brea, CA
09.2021 - 04.2022
- Diagnosed and resolved technical issues for ATMs, ensuring minimal downtime.
- Provided on-site installation and maintenance services for complex banking equipment.
- Collaborated with engineering teams to enhance product reliability and performance.
- Trained junior technicians on equipment operation and troubleshooting techniques.
- Implemented preventive maintenance schedules to improve service efficiency and equipment lifespan.
- Managed customer relationships to ensure satisfaction and foster long-term partnerships.
Technical Support Specialist
Panasonic Avionics
Lake Forest, CA
01.2015 - 04.2020
- Investigated and resolved technical incidents affecting airline connectivity systems.
- Collaborated with global teams to address operational issues.
- Authored technical documentation and work instructions.
- Trained and mentored junior staff members.
- Led troubleshooting efforts for high-priority incidents, ensuring timely resolution and minimal service disruption.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Education
High School Diploma -
North Park High School
Baldwin Park, CA05-2000
No Degree - Radio And Television Broadcasting
Mt. San Antonio College
Walnut, CANo Degree - Public Administration
Chaffey College
Rancho Cucamonga, CA05-2027
No Degree - Respiratory Therapy
Mt. San Antonio College
Walnut, CA05-2029
Skills
- Crisis Intervention & De-escalation
- Behavioral Health Support
- Case Management
- Screening & Assessment
- Recovery Planning
- Resource Referral & Linkage
- HIPAA Compliance
- Safety Risk Assessment
- Community Outreach
- Documentation & Record Keeping
- Report Writing & Investigation
- Interdepartmental Coordination
- Client Advocacy
- Microsoft Office Suite
- Google Workspace
- Netsmart Avatar/Avatar NX
- Substance abuse awareness
- Bilingual: English & Spanish
Certification
- CLETS Certified
- CPR Certified
- Crisis Prevention Intervention (CPI) Certified
Languages
Spanish
Native or Bilingual
Timeline
Crisis Intervention Specialist
Telecarecorp
02.2026 - Current
Community Navigator
Tri-City Mental Health Authority
10.2023 - Current
Package Handler/Assistant Lead
United Parcel Service, UPS
09.2023 - 04.2024
Online Reputation Manager
First Class Forex Funds
01.2023 - 07.2023
Social Media Specialist
RAD Diversified
05.2022 - 01.2023
Field Service Technician
Diebold Nixdorf
09.2021 - 04.2022
Technical Support Specialist
Panasonic Avionics
01.2015 - 04.2020
High School Diploma -
North Park High School
No Degree - Radio And Television Broadcasting
Mt. San Antonio College
No Degree - Public Administration
Chaffey College
No Degree - Respiratory Therapy
Mt. San Antonio College