Daniel Rodriguez
Duarte
Summary
Reliable Manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Manager
Mt. Lowe Brewing.com
Arcadia
12.2016 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Assisted with training and onboarding of sales associates in store operations.
- Supervised staff performing daily activities.
Data Entry Clerk
CorVel
Santa Ana
04.2014 - 02.2017
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Reviewed database entries to verify regulatory compliance.
- Communicated with coworkers regarding deadlines and project milestones.
- Identified, corrected and reported data entry errors.
- Verified and logged deadlines in response to daily inquiries and requests.
Host/Server Assistant
Dennys Restaurant
Burbank
08.2013 - 04.2014
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Verified adequate levels of linens and trays and restocked low items.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Cleared dishes after courses for prompt table maintenance.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Retrieved and transported dirty tableware to dishwashing area.
- Provided exceptional service to high volume of daily customers.
- Backed up cashier staff to process customer orders and payments.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Executed cash transactions quickly and accurately.
Education
High School Diploma -
Tustin High School
Tustin, CA06.2007
Skills
- Marketing
- Sales techniques
- Staff training and development
- Issue and conflict resolution
- Leadership
- Multitasking
- Team building
- Task delegation
- Customer relationship management
- Menu development
Education and Training
other
Timeline
Manager
Mt. Lowe Brewing.com
12.2016 - Current
Data Entry Clerk
CorVel
04.2014 - 02.2017
Host/Server Assistant
Dennys Restaurant
08.2013 - 04.2014
High School Diploma -
Tustin High School