Daniel Robison
Surrey,British Columbia
Summary
Logical Dispatch Coordinator offering [Number]-year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules.
Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention. Strategic candidate eager to leverage knowledge in transportation and logistics.
Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software.
Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Dispatch Logistics
GFL Environmental
06.2005 - 05.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Tracked and monitored vehicle performance and maintenance.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
Route Driver and Trainer
Stericycle Inc.
06.2005 - 09.2021
- Picked up and counted costumers goods and inspected for delivery.
- Serviced the Medical Waste Industry.
- Maintained trucks while in use and inspected vehicle before and after the drives.
- Maintained records of mileage, oil, gas.
- Pretrip and Post trip inspection, log books
- Operated delivery vehicles safely and efficiently.
- Inspected and loaded delivery truck with supplies and picked up customers orders.
- Operated a PDT handheld device for route audits.
- TDG AND WHMIS required.
- Proper PPE and safety guidelines
- Used handcart for heavy loads
- Developed strong customer base through efficient and reliable service.
- Proper handling procedures for transport Canada guidelines
- Training new drivers for the routes
- Planned daily route to determine most efficient way to pickup customers.
Education
Forklift Training - CG Forklift Level 1
Leavitt Training School
Port Coquitlam, BC11.2022
TDG Certificate - Dangerous Goods
TDG
Port Coquitlam, BC11.2022
Whmis Handing Certifcate - Health Handling
Whimis Training
Port Coquitlam, BC10.2022
High School Diploma -
Lorne Park Secondary School
Mississauga, ON1980
Skills
- Independent operator
- Route Planning and Adjustment
- Enhance Customer Experience
- Driver Relationship with customers
- Maintaining Safety Protocols always
- Customer Services level
- In-service appointments for customer advisory
- Listening and responding to customer request
- Be solution oriented in working with customers
Collector of Antique oddities
I seek out unique items that are historical value and have a story to tell. Fascinated by the origin of items and there usefulness. I have collected these type of items since I was a kid. Some of my finds are unusual. A local artifact, flag holder from Georgia Dental Medical building, this holder that was used in the front of the building. A Nickel plated 1926 Coleman lantern. A CPR caboose oil lamp from the 1930's. Sunbeam toasters that are fully functional from 1950. Pastry topping applicator from the 1930's. Many tools and other eclectic items. Tools and plates accessories. Sterling Silver items as well, one that stands out from England were weighted .925 Sterling goblets, 7 of them at 225gram each. Some items have sold and some are in my collection. It never gets dull!! A porcelain Ballerina lamp with stand from Germany. It never gets dull or boring.
Timeline
Dispatch Logistics
GFL Environmental
06.2005 - 05.2023
Route Driver and Trainer
Stericycle Inc.
06.2005 - 09.2021
Forklift Training - CG Forklift Level 1
Leavitt Training School
TDG Certificate - Dangerous Goods
TDG
Whmis Handing Certifcate - Health Handling
Whimis Training
High School Diploma -
Lorne Park Secondary School
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