Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Roberts

Summary

Accomplished Assistant Store Manager with 10 years of high volume sales and management experience. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Rona Canada
01.2023 - Current
  • Managed a team of 6 Department managers and 80-100 Sales Associates. With annual sales of 25+ Million dollars
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Department Manager

Lowe's Canada
10.2017 - 01.2023
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Various Roles

Sears Canada
06.2007 - 10.2017
  • Worked as a Sales Specialist, Department Manger, Sales Team Lead, Business Development Lead.
  • Experience in Appliances, Electronics, Home Decor, Seasonal, and furniture.
  • Developed new business and managed new and existing clients.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.

Education

Diploma - Business Management - Accounting And Finance

Douglas College
New Westminster, BC
02.2015

Skills

  • Microsoft Office Suite
  • Pesticide Dispensers License
  • Manage Operations
  • Management Training
  • Hiring and Training
  • Retail Operations

Timeline

Assistant Store Manager

Rona Canada
01.2023 - Current

Department Manager

Lowe's Canada
10.2017 - 01.2023

Various Roles

Sears Canada
06.2007 - 10.2017

Diploma - Business Management - Accounting And Finance

Douglas College

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Daniel Roberts