Daniel Robb
Winnipeg,Canada
Summary
Customer Service Representative focused on enhancing customer satisfaction through effective communication and relationship building. Strong background in mentoring new hires and supporting team performance, paired with solid time management skills and a commitment to delivering quality service.
Overview
11
11
years of professional experience
Work History
Coach
Sutherland global
Winnipeg, Manitoba
01.2024 - Current
- Implemented coaching techniques to foster individual growth and accountability.
- Analyzed performance data to identify areas for development and support.
- Mentored new coaches in effective practices and program standards.
- Established strong relationships with team members to boost morale and engagement.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
T1 Disney Streaming service agent
Sutherland Global
Winnipeg, Canada
04.2023 - Current
- I have worked hard with taking calls and making sure each caller is happy.
- I have experience mentoring new hires and making sure that their progress grows and their skills grow.
- I have experience supporting not only new hires but other agents.
Grocery Stocker
Giant Tiger
Ottawa, Canada
03.2015 - 02.2022
- I was in charge of different departments and the inventory of those departments.
- When my manager was not there I was making sure that the others were doing what they were suppose to do.
- I did my best to make sure each job was done correctly at a timely pace.
Education
Collège Sturgeon Heights Collegiate
Winnipeg, MBSkills
- Time Management
- Adaptability
- Communication Skills
- Ability to Multitask
- Computer Skills
- Customer Service
- Fast Learner
- Good team player
Timeline
Coach
Sutherland global
01.2024 - Current
T1 Disney Streaming service agent
Sutherland Global
04.2023 - Current
Grocery Stocker
Giant Tiger
03.2015 - 02.2022
Collège Sturgeon Heights Collegiate