Daniel Rioux
Sainte Rosette,NB
Summary
Driven Key Account Manager with a proven track record at Geodis Logistics, adept in client relationship building and key account management. Excelled in expanding account base and fostering loyalty through strategic business development and effective communication, achieving significant revenue growth. Demonstrates exceptional analytical thinking and problem-solving abilities, ensuring client satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Key Account Manager
Geodis Logistics
09.2016 - 06.2023
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
Education
Grade 12 -
Saint Michel
Sherbrooke, QC06.1974
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Cross-Functional Collaboration
- Account Management
- Customer rapport
- Client Needs Assessment
- Account development
- Revenue Generation
- Sales Quota Achievement
- Account Retention
- Consultative Selling
- Territory Management
- Problem-Solving
- Attention to Detail
- Team building
- Decision-Making
- Contract Negotiation
- Written Communication
- Relationship Building
- Excellent Communication
- Analytical Thinking
- Task Prioritization
- Account Servicing
- Interpersonal Communication
- Teamwork and Collaboration
- Problem-solving
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Adaptability
- Problem-solving aptitude
- Analytical Skills
Language
French
Full Professional
English
Full Professional
Timeline
Key Account Manager
Geodis Logistics
09.2016 - 06.2023
Grade 12 -
Saint Michel
Similar Profiles
Elizabeth Amaya ContrerasElizabeth Amaya Contreras
Operation Team Leader at Geodis LogisticsOperation Team Leader at Geodis Logistics
Omar GarciaOmar Garcia
Order Picker at Geodis LogisticsOrder Picker at Geodis Logistics
Corey ChatmonCorey Chatmon
Forklift Operator/Order Picker at Geodis LogisticsForklift Operator/Order Picker at Geodis Logistics
Laura CoronaLaura Corona
Warehouse Forklift Operator at Geodis LogisticsWarehouse Forklift Operator at Geodis Logistics
Kierrah MutchKierrah Mutch
Food and Beverage Server at Rodd Miramichi RiverFood and Beverage Server at Rodd Miramichi River