Daniel Rincon
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Officer Bilingual
Scotiabank
01.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promoted company brand and unique offerings through personalized customer service.
Seller
El Rincon Del Artista
01.2016 - 12.2021
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
Education
High School Diploma -
Fundación Instituto Tecnológico Del Sur
Bogotá, Colombia12.2020
Skills
- Database Research
- Information Updates
- Knowledge Enhancement
- Call Center Operations
- Productivity Management
- Strategic Financial Planning
- Customer Retention Strategies
- Reading Comprehension
- Sales and Upselling
- Promote Products
- Site Visits
- Competitor Analysis
Timeline
Customer Service Officer Bilingual
Scotiabank
01.2022 - 08.2023
Seller
El Rincon Del Artista
01.2016 - 12.2021
High School Diploma -
Fundación Instituto Tecnológico Del Sur
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