Daniel Ribeiro

Customer-focused professional with 11+ years of experience in delivering exceptional service and resolving customer issues. Proven ability to build strong customer relationships and guide individuals through complex processes, demonstrated by a consistent 100% satisfaction rating. Expertise in understanding customer needs and providing tailored solutions. Collaborative and resourceful, with strong communication and problem-solving skills honed through roles at Google, CF Interiors, and other organizations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Ready to join full-time, flexible for day/night shifts

Available upon request

• English, Fluent
• Portuguese, Native
• Spanish, Intermediate

• A versatile professional seamlessly integrating expertise across customer service, creative design, and technical problem-solving. Demonstrated success in managing diverse responsibilities, from guiding Google My Business clients to creating engaging marketing campaigns and resolving customer issues at CF Interiors. Thrives in dynamic environments, balancing hands-on production support on '90 Day Fiancé' with a passion for visual storytelling at Rede Globo TV. Proven ability to adapt to changing timelines and priorities while maintaining exceptional customer satisfaction. Education in Graphic Design alongside certifications in digital tools and First Aid underscore a commitment to continuous learning and comprehensive skill development. Recognized as 'Lead of the Quarter' at Google, showcasing leadership and organizational prowess. Actively engages in volunteer work, managing stage production, showcasing a passion for community involvement. Consistently delivers high-quality results while maintaining a balanced and multifaceted professional and personal life."

• During the past couple of months, I assumed the responsibility of leading the team while my managerwas on vacation. During this period, I managed all team members, assigning tasks to each individualand ensuring that they maintained a high level of diligence and met the targets we had set for thesemester. Our primary objectives included capturing leads from "Google 360," updating Google Maps,and ultimately supporting small businesses in registering their companies on Google. This effort aimedto facilitate customers in finding their businesses. By the conclusion of this period, we not only achievedour goals as a team but also exceeded expectations, including those of our general manager.

• Adept at balancing and optimizing diverse Google platforms for comprehensive digital marketing strategies. Proficient in leveraging Google AdWords for targeted ad campaigns, utilizing Google Analytics for in-depth performance tracking, and maximizing Google My Business to enhance online visibility for small business clients. Skilled in integrating Google Shopping to expand product reach and drive sales. Excelled at tailoring solutions to individual client needs, ensuring optimal results across all platforms. Demonstrated expertise in analyzing data and identifying trends to inform strategic decision-making. Committed to keeping abreast of the latest algorithm updates and best practices. Consistently delivered high-quality, data-driven results, driving positive outcomes for clients across various industries. Strategic mindset with proven success in enhancing online presence, customer engagement, and ROI through integrated Google platform expertise.