Daniel Ratnanandan
Vaughan,ON
Summary
- Works well in a team environment and is often chosen for leadership roles by superiors and peers alike, as demonstrated through my work on DECA at the University of Toronto
- Developed further proficiency in programs such as Microsoft Excel and PowerPoint during my time as the Vice President of Business Development at DECA
- Excellent interpersonal and communications skills developed during my time as a Customer Service Representative
- A working understanding of coding languages such as C and Python acquired through completion of the Harvard EDX Introduction to Computer Science course
Overview
6
6
years of professional experience
1
1
Certification
Work History
VOLUNTEER
GLOCAL Foundation
08.2023 - Current
- Analyzed complex datasets on home prices and population migration, and geographic information systems (GIS), contributing to a deeper understanding of gentrification's impact on Toronto communities
- Authored a research paper to effectively convey the technical findings to a broader audience in a clear and informative manner
Financial Service Representative
CIBC
05.2022 - 08.2022
- Telephone Banking
- Ensured strict adherence to financial industry regulations and CIBC's policies, contributing to a secure and compliant banking environment
- Serviced a diverse national client base to deliver exceptional service, address inquiries, resolve issues, and provide tailored financial solutions, resulting in high customer satisfaction and retention
President
DECA University of Toronto
02.2019 - 03.2020
- Showcased strong leadership skills by working with a dynamic executive leadership team to coordinate a group of 30 individuals to plan out several events in the areas of management, business and entrepreneurship, including UTSC’s largest in-house case competition
- Launched an action plan for growing our events by partnering directly with faculty and external representatives, significantly improving the quality of delegate experience and encouraging greater student participation
Customer Service Representative
CIBC
06.2018 - 03.2019
- Focused on each client’s experience through actively listening and asking questions to ensure the best service and solutions were provided to meet client needs
- Became an expert in various aspects of CIBC’s business practices and products
- Effectively leveraged the knowledge gained to assist clients better manage their everyday banking needs
- Conducted client verification processes in which exceptional attention to detail was crucial to ensuring client safety
Education
Bachelor of Arts - City Studies & Public Policy, Enrolled
University Of Toronto
Toronto, ON05.2024
Skills
- Data Entry
- Computer Skills
- Document Management
- Client Relations Strength
- Teamwork and Collaboration
- Documentation and Reporting
- Organized and Efficient
- Recordkeeping and Confidentiality
- Event Planning
- Adaptability and Dependability
- MS Office
- GIS Analysis
Languages
English
Native or Bilingual
Papers and Projects
- Small Modular Reactor Integration - Environmental Assessment
- The Role of Business Improvement Areas in Urban Governance - Policy Analysis
- The Impact of Housing Financialization on Toronto Renters - Research Paper
- Urban Redevelopment Proposal
- Assessing impacts of Gentrification in Clairlea-Birchmount Neighborhood - Housing Research Report
Accomplishments
Recognized for exceptional leadership and dedication, I was honored with the Associate of the Year DECA University of Toronto 2018 Award.
Certification
CS50 Introduction to Computer Science Harvard EDX 2021
Certified Associate in Project Management Certification 2022
Scrum Master 2023
Timeline
VOLUNTEER
GLOCAL Foundation
08.2023 - Current
Financial Service Representative
CIBC
05.2022 - 08.2022
President
DECA University of Toronto
02.2019 - 03.2020
Customer Service Representative
CIBC
06.2018 - 03.2019
Bachelor of Arts - City Studies & Public Policy, Enrolled
University Of Toronto
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