Summary
Overview
Work History
Education
Skills
Timeline
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DANIEL POLLOCK

Fontana

Summary

Seasoned Store Manager with 20+ years of experience in fast-paced customer service and managerial positions. Excellent relationship building and training skills. Track record of achieving exceptional results in sales increases and developing effective managers and sales staff.

Overview

22
22
years of professional experience

Work History

Store Manager/StoreForce Trainer

Ecco Usa
Cabazon
09.2019 - Current
  • Responsible for ensuring team members consistently delivered World Class Customer Experiences in top volume flagship store.
  • Attended annual StoreForce conference as retail store representative and serve as trainer for all new managers in district and elsewhere as needed.
  • Helped with rollout of D365 POS system and continue to serve as point of contact for training and district support.
  • Prepared numerous employees for internal promotion through constant succession planning and providing structured employee development plans for consistent growth.
  • Develop relationships and collaborate across various departments to optimize inventory needs, marketing opportunities, and to identify areas for improvement to achieve operational excellence.
  • Assist in store openings and supervise physical invnetories throughout district regularly; help with staffing, interviewing, and onboarding as needed.
  • Selected to participate in the Leading Others program and earned certification through the Leadership Pipeline Organization

Store Manager/Area Training Manager

Clarks Companies NA
Ontario
06.2006 - 09.2019
  • Consistently and reliably performed all tasks related to running successful stores across New England, Michigan, Texas, and Southern California.
  • Increased sales in the Ontario, CA outlet store by $750,000 annually in 4 years; achieved highest store percentage sales gain company-wide for 2017 while managing store in San Clemente.
  • Interviewing, hiring, training, developing, and retaining top talent.
  • Maintaining high standards and holding team members accountable.
  • Responsible for payroll, monitoring expenses/wages, and relaying information on product feedback and inventory needs.
  • Known for consistently delivering high productivity numbers and inspiring others to do the same.
  • Regularly supervised audits at various stores throughout the district.
  • Relayed all potential HR issues in a professional manner and in the companies' best interest through the appropriate channels.
  • Coordinated and supervised trunk shows which resulted in sizeable sales increases and a positive, team building environment at all full service stores in the district.
  • Led group training seminars to help prepare employees across the district for the upcoming holiday season.
  • Played an integral part of a new computer POS rollout as a trainer, which involved working in various stores the night of their install and then training the core staff members on all essential functions the following three days and remaining a point of contact after.
  • Regularly called upon to gather feedback on new POS system and give insight into potential improvements.
  • Conducted conference calls to help educate store managers on POS functionalities for western and southern U.S. regions.
  • Well rounded experience and exposure to a variety of different store types having spent time working in 40 + different stores within the Clarks company over the last 9 years.
  • Proven capable to adapt to a variety of environments and find ways to excel in the face of adversity.
  • Assisted and gave guidance in the opening of a number of new stores.
  • Performed one on one training calls on predetermined topics bi-weekly for an average of 10 newer full time associates and assistant managers at any given time for the past several years, helping as resource and facilitating the employees' graduation from our READ-E management training program.
  • Covered a comprehensive list of topics with recently promoted store managers as part of our Manager Mentor program, acting as support as they acclimated and grew into their new positions.
  • Served as Regional Recruiting Specialist for several years, developing the program to help managers actively seek out candidates regularly and then assist in maintaining records of potential future employees.
  • Maintained position as go-to manager in our district to get a job done, whatever that job might be.

Keyholder

The Walking Company
Bee Cave
02.2009 - 07.2009
  • Achieved number 1 individual ranking in sales productivity numbers in number 1 store in region.
  • Responsible for opening and closing procedures, training staff.
  • Offered store manager position in a prominent location in another state after only several months of employment.

Assistant Manager

Famous Footwear
North Hampton
06.2003 - 06.2006
  • Selected to participate in a paid management internship while attending the Whittemore School of Business at UNH.
  • Given hands on training and the opportunity to apply management techniques learned in the classroom.
  • Started as part time manager in training, offered Assistant Manager position upon graduation from college program.
  • Assisted in several store openings.
  • Developed selling skills and gained product knowledge.

Education

Bachelor of Science - Business Administration, Entrepreneurship Option, Minor in Art History

University of New Hampshire
Durham, NH
05.2005

Skills

  • Time Management
  • Coordination
  • Management of Personnel Resources
  • Creative Problem Solving
  • Active Listening
  • Engaging customers and associates
  • Relatable and easy to work with

Timeline

Store Manager/StoreForce Trainer

Ecco Usa
09.2019 - Current

Keyholder

The Walking Company
02.2009 - 07.2009

Store Manager/Area Training Manager

Clarks Companies NA
06.2006 - 09.2019

Assistant Manager

Famous Footwear
06.2003 - 06.2006

Bachelor of Science - Business Administration, Entrepreneurship Option, Minor in Art History

University of New Hampshire

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DANIEL POLLOCK