Daniel Phillips
temecula
Summary
Results-driven professional with extensive experience in commercial real estate, healthcare administration, IT consulting, and technical support management. Proven ability to lead projects, optimize operations, and drive business growth. Adept at managing client relations, implementing process improvements, and leveraging technology to enhance performance. Passionate about continuous learning and innovation in dynamic work environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
42
42
years of professional experience
Work History
Consumer Service Representative
TTEC
10.2025 - Current
- Built lasting relationships with clients, customers and other team members based on trust and reliability. focused on Covered California heath and dental needs
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Contacted and helped find solutions for customers with overdue payments.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Real Estate Consultant
06.2025 - Current
- Specialize in relocation services clients in technology and medical sectors.
- Prepare and finalize sales agreements while negotiating favorable terms for clients.
- Provide strategic consultations for business expansion and real estate investments.
- Century 21 Masters April 2023-June 2025
- Provide strategic assistance for commercial sector to assist with business expansion and investments.
- Assist with business leasing contracts and negotiations.
Housing Consultant
Century 21 Wright
01.2017 - 06.2023
- Implemented CDC guidelines to ensure compliance with state and national healthcare policies.
- Educated staff and clients on infection control to reduce risk of exposure.
- Provided expert data analysis to maximize ROI for investors.
HR Specialist – COVID-19 Response
Macy’s Inc
09.2021 - 03.2023
- Conducted contact tracing and facilitated benefits coordination for employees.
- Processed CDC case documentation, assessed health conditions, and provided support.
COVID-19 Screener & Administrator
Optum Health / United Healthcare
02.2021 - 06.2022
- Managed patient intake, health screening, and triage procedures.
- Provided education on vaccine safety and monitored post-vaccination reactions.
- Trained new staff and offered technical support at workstations.
Independent Technical Consultant
Self-Employed
10.2015 - 01.2017
- Developed cost-effective solutions for clinic operations, including technical upgrades and site relocation.
- Streamlined billing systems to comply with HIPAA regulations.
Health Care Client Services & Technical Support Manager
Raintree Systems
05.2006 - 10.2015
- Led a team of 15 technical analysts supporting clinical software, EDI, and network applications.
- Implemented corrective performance plans and optimized department workflows.
- Raised Net Promoter Score (NPS) and improved customer retention by 20%.
Lab IT Systems Manager / Network Engineer
Laboratory Corporation of America
01.1993 - 01.2006
- Managed IT call center operations and software compliance with medical clearing houses.
- Developed electronic billing systems, increasing weekly cash flow and revenue.
Data Center Manager
Roche
01.1984 - 01.1993
- Integrated software systems during a corporate merger, reducing operational costs.
Data Center Manager
Litton Software Systems
01.1984 - 01.1993
- Installed and managed data center networks, optimizing infrastructure and documentation.
Education
High School Diploma - Political Science/Communications
San Diego State University
San Diego, CA01.2010
High School Diploma -
Redlands Senior High School
Redlands, CASkills
- Proficient in tech support solutions
- Extensive experience in customer relations
- Licensed real estate professional in California
- Call center experience
- Complaint handling
- Account management
- System implementation
- Service upselling
- Customer retention
- Medical terminology
- Technical proficiency
- CRM software Salesforce NetSuite
Timeline
Consumer Service Representative
TTEC
10.2025 - Current
Real Estate Consultant
06.2025 - Current
HR Specialist – COVID-19 Response
Macy’s Inc
09.2021 - 03.2023
COVID-19 Screener & Administrator
Optum Health / United Healthcare
02.2021 - 06.2022
Housing Consultant
Century 21 Wright
01.2017 - 06.2023
Independent Technical Consultant
Self-Employed
10.2015 - 01.2017
Health Care Client Services & Technical Support Manager
Raintree Systems
05.2006 - 10.2015
Lab IT Systems Manager / Network Engineer
Laboratory Corporation of America
01.1993 - 01.2006
Data Center Manager
Roche
01.1984 - 01.1993
Data Center Manager
Litton Software Systems
01.1984 - 01.1993
High School Diploma - Political Science/Communications
San Diego State University
High School Diploma -
Redlands Senior High School