Daniel Perez
Victorville,CA
Summary
Knowledgeable parts manager proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Specialized in all makes and model engines. Have had many years experience on the parts and service side of the diesel industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Manager
SVT Fleet
09.2023 - Current
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Specialist
Westrux International
10.2007 - 09.2023
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Satisfied customers with fast, knowledgeable service for parts product needs.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and truck repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Education
High School Diploma -
A.B. MIller High School
Fontana, CA2006
Skills
- Staff Training
- Purchasing oversight
- Vehicle operations knowledge
- Improving customer satisfaction
- Verbal and written communication
- Supply orders
- Sales coaching
- Parts ordering and management
- Customer relationship development
- Returns processing
- Proficient in microsoft word and power point
- ASE certified specialist
- Familiar with all makes and models
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Built productive, successful team using key training and development strategies.
- Improved monthly sales by 20%.
- Achieved sales goal by completing sales with accuracy and efficiency.
Certification
- ASE parts certified
- Forklift
- International parts trained
- Cummins parts trained
- Engine specialist
- CPR
Timeline
Parts Manager
SVT Fleet
09.2023 - Current
Parts Specialist
Westrux International
10.2007 - 09.2023
High School Diploma -
A.B. MIller High School
- ASE parts certified
- Forklift
- International parts trained
- Cummins parts trained
- Engine specialist
- CPR
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