Daniel Pedersen
Calgary,AB
Summary
Adept at navigating urban and rural conditions, I significantly enhanced safety and efficiency as a Transit Bus Operator for the City of Calgary. My proactive approach to emergency response and mentorship underscores my commitment to continuous improvement and team development. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable safety protocols to provide safe and timely transportation for passengers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
City Of Calgary
08.2006 - Current
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Accepted and processed fares.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Operated large vehicles in difficult urban and rural conditions.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Customer Service Representative
Central Air Equipment
07.2005 - 08.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed timely and effective replacement of damaged or missing products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Service Repair Operator
Nortel Networks
04.2000 - 07.2005
- Consistently met or exceeded productivity targets while maintaining a strong focus on safety protocols and procedures.
- Actively participated in regular staff meetings to address challenges faced within the department while identifying areas for improvement collectively as a team.
- Enhanced customer satisfaction with timely and accurate repairs, ensuring repeat business.
- Improved service repair efficiency by streamlining processes and implementing best practices.
- Mentored new team members to facilitate their transition into the service repair department and to promote a positive, supportive work environment.
- Continuously updated technical skills through training programs, staying current with industry developments.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Implemented safety procedures within the team to minimize workplace accidents and injuries during high-stress operations.
- Inspected assemblies using microscopes and magnification aides to verify quality and durability.
- Enhanced product quality by performing detailed soldering tasks on electronic components.
- Monitored work area and equipment functionality and reported safety issues to management for effective resolution.
Customer Service Representative
ADT Security Services Canada
05.1998 - 03.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Opening/Closing Cook
Pizza Hut
03.1996 - 05.1998
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Mastered various cooking techniques and methods, resulting in increased versatility and adaptability within the kitchen environment.
- Contributed to positive team morale through strong communication skills and a collaborative attitude among coworkers.
- Reduced food waste through proper storage, rotation, and inventory management.
- Consistently met or exceeded daily production goals while maintaining high standards of quality control.
- Demonstrated versatility by mastering multiple cooking stations within the kitchen environment for increased productivity.
- Ensured accurate portion control with careful attention to measurements and ingredients, resulting in consistent dish quality.
- Efficiently managed high-stress situations during peak service hours while remaining calm under pressure, prioritizing tasks accordingly for maximum productivity outcomes.
- Coordinated with front-of-house staff to address any customer concerns or special requests promptly and professionally.
- Managed end-of-shift responsibilities efficiently, including restocking, cleaning, and shutting down all necessary equipment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and assisted new kitchen staff members.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
Education
High School Diploma -
John G Diefenbaker High School
Calgary, Canada06.1997
Skills
- Safe Driving
- Adaptive Decision Making
- Inclement weather driving
- Defensive Driving
- Vehicle Inspection
- Emergency Procedures
- Accident reporting
- Schedule Adherence
- Traffic Laws and Regulations
- Situational Awareness
- Map Reading
- Valid Driver's License
- Professionalism
- Communication and Interpersonal Skills
- Safety-focused
- Incident Reporting
- Hazard Identification
- Safety courses
- Ergonomics Evaluation
- Organizational Skills
- Attention to Detail
- Effective Communication
Languages
English
Native or Bilingual
Accomplishments
- Collaborated with team of volunteers in the development of Grey cup festival in 2019.
- Achieved several awards and commendations by providing quality service with accuracy, efficiency and safety.
- Was part of the team that adapted safety guidelines during a global pandemic to keep minor football going during the 2020 season. (the only football program in north America to do so safely).
Certification
- Licensed class 2Q commercial bus driver - 2006-present
- Train the Trainer Training - 1997
- Respirator Training - 2000-2005
- Fire Extinguisher Training - 2002-2005
- WHIMIS Training - 1996-2005
- Bomb/Biological threat overview - 2002
- First Aid/CPR/AED certified - expired 2005 willing to re-certify !!
- Chemical handling and spill response - 2000-2005
Model Car Building
A hobby I picked up at the age of 10. I have been building model car kits off and on since then. It is a great way to express creativity through customization. The hobby demands patience and attention to detail.
Affiliations
Calgary Bantam Football Association
ATU Local 583
International Scale Modeller
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leaveSoftware
Microsoft Word
Microsoft Excel
Interests
Music
Pod Casts
Audio Books
Model Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transit Bus Operator
City Of Calgary
08.2006 - Current
Customer Service Representative
Central Air Equipment
07.2005 - 08.2006
Service Repair Operator
Nortel Networks
04.2000 - 07.2005
Customer Service Representative
ADT Security Services Canada
05.1998 - 03.2000
Opening/Closing Cook
Pizza Hut
03.1996 - 05.1998
High School Diploma -
John G Diefenbaker High School
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